Customer relationship management for the web-access challenged: Inaccessibility of fortune 250 business web sites

International Journal of Electronic Commerce

Volumn 7, Issue 2, 2002, Pages 81-117

  Romano Jr , Nicholas C ^a  

^a OKLAHOMA STATE UNIVERSITY   (United States)

Author keywords

Access challenges; Americans with disabilities act ada; Center for assistive technologies cast; Customer relationship management crm; Fortune 250; Web site accessibility

Indexed keywords

EID: 67649979913     PISSN: 10864415     EISSN: None     Source Type: Journal    
DOI: 10.1080/10864415.2002.11044268     Document Type: Article

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