Quality improvement in governmental services: The role of change pressure exerted by the “market”

The TQM Magazine

Volumn 18, Issue 1, 2006, Pages 7-21

  Edvardsson, E ^a   Enquist, E ^a  

^a KARLSTAD UNIVERSITY   (Sweden)

Author keywords

Customers; Government; Quality; Quality improvements; Services; Sweden

Indexed keywords

INDUSTRIAL RESEARCH; PROBLEM SOLVING; TARGETS; USER INTERFACES;

CUSTOMERS; GOVERNMENT; QUALITY; QUALITY IMPROVEMENTS; SERVICES; SWEDEN;

QUALITY ASSURANCE;

EID: 30644471447     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780610637659     Document Type: Article

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