The state of electronic customer relationship management in retailing

International Journal of Retail & Distribution Management

Volumn 30, Issue 10, 2002, Pages 470-481

  Feinberg, Richard A ^a   Kadam, Rajesh ^a   Hokama, Leigh ^a   Kim, Iksuk ^b  

^a PURDUE UNIVERSITY   (United States)

^b University of California at Hayward ^*  (United States)

Author keywords

Customer satisfaction; Customers; Internet; Retailing

Indexed keywords

EID: 84986164001     PISSN: 09590552     EISSN: None     Source Type: Journal    
DOI: 10.1108/09590550210445344     Document Type: Article

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