Customer satisfaction with electronic service encounters

International Journal of Electronic Commerce

Volumn 10, Issue 4, 2006, Pages 73-104

  Massad, Nelson ^a   Heckman, Robert ^b   Crowston, Kevin ^b  

^a FLORIDA ATLANTIC UNIVERSITY   (United States)

^b SYRACUSE UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Electronic customer relationship; Electronic service encounter; Management

Indexed keywords

EID: 33746911559     PISSN: 10864415     EISSN: None     Source Type: Journal    
DOI: 10.2753/JEC1086-4415100403     Document Type: Article

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