메뉴 건너뛰기




Volumn 4, Issue 4, 2006, Pages 1-28

Interorganizational relationships in the context of SMEs' B2B e-commerce

Author keywords

B2B e commerce; Cooperation; Customer relations; E commerce; E commerce relationships; Interdependence; Internet commerce; Internet trust; Loyalty; Websites

Indexed keywords

CUSTOMER SATISFACTION; INTERNET; PUBLIC RELATIONS;

EID: 33846206495     PISSN: 15392937     EISSN: 15392929     Source Type: Journal    
DOI: 10.4018/jeco.2006100101     Document Type: Article
Times cited : (34)

References (49)
  • 3
    • 84951659358 scopus 로고
    • Relationships marketing of services-Growing interest, emerging perspectives
    • Berry, L.L. (1995). Relationships marketing of services-Growing interest, emerging perspectives. Journal of Academy of Marketing Science, 23, 236-245.
    • (1995) Journal of Academy of Marketing Science , vol.23 , pp. 236-245
    • Berry, L.L.1
  • 4
    • 33845444108 scopus 로고
    • IT: Threats and opportunities for small and medium-sized enterprises
    • Blili, S., & Raymond, L. (1993). IT: Threats and opportunities for small and medium-sized enterprises. International Journal of Information Management, 13, 439-448.
    • (1993) International Journal of Information Management , vol.13 , pp. 439-448
    • Blili, S.1    Raymond, L.2
  • 5
    • 25644434292 scopus 로고    scopus 로고
    • Business relationships in Internet-based electronic markets: The role of goodwill trust and transaction costs
    • Bunduchi, R. (2005). Business relationships in Internet-based electronic markets: The role of goodwill trust and transaction costs. Information Systems Journal, 15, 321-341.
    • (2005) Information Systems Journal , vol.15 , pp. 321-341
    • Bunduchi, R.1
  • 7
    • 0042242856 scopus 로고    scopus 로고
    • A partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation study and voice mail emotion/adoption study
    • Chin W.W., Marcolin, B.L., & Newsted, P.R. (2003). A partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation study and voice mail emotion/adoption study. Information Systems Research, 14, 189-217.
    • (2003) Information Systems Research , vol.14 , pp. 189-217
    • Chin, W.W.1    Marcolin, B.L.2    Newsted, P.R.3
  • 8
    • 0001626521 scopus 로고    scopus 로고
    • Toward an understanding of loyalty: The moderating role of trust
    • Chow, S., & Holden, R. (1997). Toward an understanding of loyalty: The moderating role of trust. Journal Of Managerial Issues, 9, 275-298.
    • (1997) Journal Of Managerial Issues , vol.9 , pp. 275-298
    • Chow, S.1    Holden, R.2
  • 9
    • 0041157635 scopus 로고    scopus 로고
    • Performance, interdependence and coordination in business-to-business electronic commerce and supply chain management
    • Clark, T.H., & Lee, H.G. (2000). Performance, interdependence and coordination in business-to-business electronic commerce and supply chain management. Information Technology and Management, 1(1 2), 85-105.
    • (2000) Information Technology and Management, 1(1 2) , pp. 85-105
    • Clark, T.H.1    Lee, H.G.2
  • 10
    • 0034966369 scopus 로고    scopus 로고
    • Business models for Internet-based e-procurement systems and B2B electronic markets: An exploratory assessment
    • January, Maui, Hawaii, USA
    • Dai, Q., & Kauffman, R. J. (2001, January). Business models for Internet-based e-procurement systems and B2B electronic markets: An exploratory assessment. In Proceedings of the 34th Hawaii International Conference on Systems Sciences, Maui, Hawaii, USA.
    • (2001) Proceedings of the 34th Hawaii International Conference on Systems Sciences
    • Dai, Q.1    Kauffman, R.J.2
  • 12
    • 0001731053 scopus 로고    scopus 로고
    • What makes commercial Web pages popular? An empirical investigation ofWeb page effectiveness
    • Dholakia, U.M., & Rego, L. (1998). What makes commercial Web pages popular? An empirical investigation ofWeb page effectiveness. European Journal of Marketing, 32, 724-736.
    • (1998) European Journal of Marketing , vol.32 , pp. 724-736
    • Dholakia, U.M.1    Rego, L.2
  • 13
    • 0000136849 scopus 로고
    • The relationship marketing process: A conceptualization and application
    • Evans, J.R., & Laskin, R.L. (1994). The relationship marketing process: A conceptualization and application. Industrial Marketing Management, 23, 439-452.
    • (1994) Industrial Marketing Management , vol.23 , pp. 439-452
    • Evans, J.R.1    Laskin, R.L.2
  • 14
    • 30344462995 scopus 로고    scopus 로고
    • The economic incentives for sharing security information
    • Gal-Or, E., & Ghose, A. (2005). The economic incentives for sharing security information. Information Systems Research, 16, 186-208.
    • (2005) Information Systems Research , vol.16 , pp. 186-208
    • Gal-Or, E.1    Ghose, A.2
  • 15
    • 0003729238 scopus 로고    scopus 로고
    • Between flexibility and automation: An evaluation of Web technology from a business process perspective
    • Retrieved from
    • Gebauer, J., & Scharl, A. (1999). Between flexibility and automation: An evaluation of Web technology from a business process perspective. Journal of Computer-Mediated Communication, 5(2). Retrieved from http://jcmc.indiana.edu/vol5/issue2/gebauer.html
    • (1999) Journal of Computer-Mediated Communication , vol.5 , Issue.2
    • Gebauer, J.1    Scharl, A.2
  • 17
    • 25144470639 scopus 로고    scopus 로고
    • E-commerce adoption: Perceptions of managers/owners of small and medium sized firms in Chile
    • Grandon, E., & Pearson, J.M. (2004). E-commerce adoption: Perceptions of managers/owners of small and medium sized firms in Chile. Communications of the Association for Information Systems, 13, 81-102.
    • (2004) Communications of the Association for Information Systems , vol.13 , pp. 81-102
    • Grandon, E.1    Pearson, J.M.2
  • 18
    • 84905082651 scopus 로고
    • From marketing mix to relationship marketing: Towards a paradigm shift in marketing
    • Grönroos, C. (1994). From marketing mix to relationship marketing: Towards a paradigm shift in marketing. Management Decision, 32, 4-20.
    • (1994) Management Decision , vol.32 , pp. 4-20
    • Grönroos, C.1
  • 19
    • 0002135118 scopus 로고    scopus 로고
    • Consumer trust in an Internet store: A cross-cultural validation
    • Retrieved from
    • Jarvenpaa, S.L., & Tractinski, N. (1999). Consumer trust in an Internet store: A cross-cultural validation. Journal of Computer-Mediated Communication, 5(2). Retrieved from http://jcmc.indiana.edu/vol5/issue2/ jarvenpaa.html
    • (1999) Journal of Computer-Mediated Communication , vol.5 , Issue.2
    • Jarvenpaa, S.L.1    Tractinski, N.2
  • 20
    • 0345533331 scopus 로고    scopus 로고
    • Marketing on the Web: How executives feel, what businesses do
    • Joseph, V.B., Cook, R.W., & Javalgi, R.G. (2001). Marketing on the Web: How executives feel, what businesses do. Business Horizons, 44, 32-40.
    • (2001) Business Horizons , vol.44 , pp. 32-40
    • Joseph, V.B.1    Cook, R.W.2    Javalgi, R.G.3
  • 22
    • 3042609508 scopus 로고    scopus 로고
    • Customer value, satisfaction, loyalty, and switching costs: An illustration from a B-to-B service context
    • Lam, Y.S., Shankar, V., Erramilli, M.K., & Murthy, B. (2004). Customer value, satisfaction, loyalty, and switching costs: An illustration from a B-to-B service context. Journal of the Academy of Marketing Science, 32, 293-311.
    • (2004) Journal of the Academy of Marketing Science , vol.32 , pp. 293-311
    • Lam, Y.S.1    Shankar, V.2    Erramilli, M.K.3    Murthy, B.4
  • 23
    • 33846224153 scopus 로고    scopus 로고
    • An instrument for measuring the effect of trusted electronic inter-organizational relationships on customer loyalty
    • August 4-6, Tampa, Florida, USA
    • Lawson-Body, A. (2003, August 4-6). An instrument for measuring the effect of trusted electronic inter-organizational relationships on customer loyalty. In Proceedings of the 2003 Americas Conference on Information Systems (AMCIS 2003), Tampa, Florida, USA.
    • (2003) Proceedings of the 2003 Americas Conference on Information Systems (AMCIS 2003)
    • Lawson-Body, A.1
  • 24
    • 0031138960 scopus 로고    scopus 로고
    • Relationship marketing theory in practice: A case study
    • Lewin, J.E., & Johnston, W. J. (1997). Relationship marketing theory in practice: A case study. Journal of Business Research, 39, 23-31.
    • (1997) Journal of Business Research , vol.39 , pp. 23-31
    • Lewin, J.E.1    Johnston, W.J.2
  • 25
    • 0033422588 scopus 로고    scopus 로고
    • Interfirm collaboration through interfirm networks
    • Li, F., & Williams, H. (1999). Interfirm collaboration through interfirm networks. Information Systems Journal, 9, 103-115.
    • (1999) Information Systems Journal , vol.9 , pp. 103-115
    • Li, F.1    Williams, H.2
  • 26
    • 0013035660 scopus 로고    scopus 로고
    • Bed and breakfasts, small inns, and the Internet: The impact of technology on the globalization of small businesses
    • Lituchy, T.R., & Rail, A. (2000). Bed and breakfasts, small inns, and the Internet: The impact of technology on the globalization of small businesses. Journal of International Marketing, 8, 86-97.
    • (2000) Journal of International Marketing , vol.8 , pp. 86-97
    • Lituchy, T.R.1    Rail, A.2
  • 27
    • 0042223407 scopus 로고    scopus 로고
    • At the heart of it all: The concept of presence
    • Retrieved from
    • Lombard, M., & Ditton, T. (1997). At the heart of it all: The concept of presence. Journal of Computer-Mediated Communication, 3(2). Retrieved from http://jcmc.indiana.edu/vol3/issue2/lombard.html
    • (1997) Journal of Computer-Mediated Communication , vol.3 , Issue.2
    • Lombard, M.1    Ditton, T.2
  • 28
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan, R.M., & Hunt, S.D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58, 20-38.
    • (1994) Journal of Marketing , vol.58 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 29
    • 84982801441 scopus 로고
    • Apart together in electronic commerce: The use of information and communication technology to create network organizations
    • Retrieved from
    • Nouwens, J., & Bouwman, H. (1995). Apart together in electronic commerce: The use of information and communication technology to create network organizations. Journal of Computer-Mediated Communication, 1(3). Retrieved from http://jcmc.indiana.edu/vol1/issue3/nouwens.html
    • (1995) Journal of Computer-Mediated Communication , vol.1 , Issue.3
    • Nouwens, J.1    Bouwman, H.2
  • 30
    • 21344432970 scopus 로고    scopus 로고
    • The impact of Internet-based communication systems on supply chain management: An application of transaction cost analysis
    • Retrieved from
    • Park, S,-Y., & Yunm G.W. (2004). The impact of Internet-based communication systems on supply chain management: An application of transaction cost analysis. Journal of Computer-Mediated Communication, 10(1). Retrieved from http://jcmc.indiana.edu/vol10/issue1/park_yun.html
    • (2004) Journal of Computer-Mediated Communication , vol.10 , Issue.1
    • Park, S.-Y.1    Yunm, G.W.2
  • 31
    • 22544434357 scopus 로고    scopus 로고
    • Decomposition influence strategies: Argument structure and dependence as determinants of the effectiveness of influence strategies in gaining channel member compliance
    • Payan, J.M., & McFarland, R.G. (2005). Decomposition influence strategies: Argument structure and dependence as determinants of the effectiveness of influence strategies in gaining channel member compliance. Journal of Marketing, 69, 66-79.
    • (2005) Journal of Marketing , vol.69 , pp. 66-79
    • Payan, J.M.1    McFarland, R.G.2
  • 32
    • 23044519790 scopus 로고    scopus 로고
    • Business environment and Internet commerce benefit - A small business perspective
    • Poon, S. (2000). Business environment and Internet commerce benefit - A small business perspective. European Journal of Information Systems, 9, 72-81.
    • (2000) European Journal of Information Systems , vol.9 , pp. 72-81
    • Poon, S.1
  • 33
    • 0035289645 scopus 로고    scopus 로고
    • Strategy and the Internet
    • Porter, M.E. (2001). Strategy and the Internet. Harvard Business Review, 79, 63-78.
    • (2001) Harvard Business Review , vol.79 , pp. 63-78
    • Porter, M.E.1
  • 34
  • 37
    • 0041036159 scopus 로고    scopus 로고
    • Disloyalty: Acloser look at non-loyals
    • Rowley J., & Dawes, J. (2000). Disloyalty: Acloser look at non-loyals. Journal of Consumer Marketing, 17, 538-549.
    • (2000) Journal of Consumer Marketing , vol.17 , pp. 538-549
    • Rowley, J.1    Dawes, J.2
  • 39
    • 0031091832 scopus 로고    scopus 로고
    • Selling alliances: Issues and insights
    • Smith, J.B. (1997). Selling alliances: Issues and insights. Industrial Marketing Management, 26, 149-161.
    • (1997) Industrial Marketing Management , vol.26 , pp. 149-161
    • Smith, J.B.1
  • 41
    • 0003215625 scopus 로고    scopus 로고
    • Computer mediated markets: An introduction and preliminary test of market structure impacts
    • Retrieved from
    • Steinfield, C., Chan, A., & Kraut, R.E. (2000). Computer mediated markets: An introduction and preliminary test of market structure impacts. Journal of Computer-Mediated Communication, 5(3). Retrieved from http://jcmc.indiana.edu/vol5/issue3/steinfield.html
    • (2000) Journal of Computer-Mediated Communication , vol.5 , Issue.3
    • Steinfield, C.1    Chan, A.2    Kraut, R.E.3
  • 42
    • 9744261712 scopus 로고    scopus 로고
    • Small business growth and internal transparency: The role ofinformation systems
    • Street, C.T., & Meister, D.B. (2004). Small business growth and internal transparency: The role ofinformation systems. MIS Quarterly, 28, 473-506.
    • (2004) MIS Quarterly , vol.28 , pp. 473-506
    • Street, C.T.1    Meister, D.B.2
  • 43
    • 0009893199 scopus 로고    scopus 로고
    • Browsers or buyers in Cyberspace? An investigation of factors influencing electronic exchange
    • Retrieved from
    • Swaminathan, V., Lepkowska-White, E., & Rao, B.P. (1999). Browsers or buyers in Cyberspace? An investigation of factors influencing electronic exchange. Journal of Computer-Mediated Communication, 5(2). Retrieved from http://jcmc.indiana.edu/vol5/issue2/swaminathan.htm
    • (1999) Journal of Computer-Mediated Communication , vol.5 , Issue.2
    • Swaminathan, V.1    Lepkowska-White, E.2    Rao, B.P.3
  • 45
    • 0242454335 scopus 로고    scopus 로고
    • Predicting Intention to Adopt Interorganizational linkages : An institutional perspective
    • Teo, H.H., Wei, K.K., & Benbasat, I. (2003). Predicting Intention to Adopt Interorganizational linkages : An institutional perspective. MIS Quarterly, 27, 19-49.
    • (2003) MIS Quarterly , vol.27 , pp. 19-49
    • Teo, H.H.1    Wei, K.K.2    Benbasat, I.3
  • 47
    • 0002713106 scopus 로고    scopus 로고
    • Five steps to a dot-com strategy: How to find your footing on the Web
    • Venkatraman, N. (2000). Five steps to a dot-com strategy: How to find your footing on the Web. Sloan Management Review, 41, 15-28.
    • (2000) Sloan Management Review , vol.41 , pp. 15-28
    • Venkatraman, N.1
  • 48
    • 21344463049 scopus 로고    scopus 로고
    • Strategic choice of electronic marketplace functionalities: A buyer-supplier relationship perspective
    • Retrieved from
    • Wang, S., & Archer, N. (2004). Strategic choice of electronic marketplace functionalities: A buyer-supplier relationship perspective. Journal of Computer Mediated Communication, 10, 1-30. Retrieved from http://jcmc.indiana.edu
    • (2004) Journal of Computer Mediated Communication , vol.10 , pp. 1-30
    • Wang, S.1    Archer, N.2
  • 49
    • 27144437937 scopus 로고    scopus 로고
    • The formation of buyer-supplier relationships: Detailed contract drafting and close partner selection
    • Wuyts, S., & Geyskens, I. (2005). The formation of buyer-supplier relationships: Detailed contract drafting and close partner selection. Journal of Marketing, 69, 103-117.
    • (2005) Journal of Marketing , vol.69 , pp. 103-117
    • Wuyts, S.1    Geyskens, I.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.