Service Quality and Price Perceptions by Internet Retail Customers: Linking the Three Stages of Service Interaction

Journal of Service Research

Volumn 17, Issue 4, 2014, Pages 432-445

  Cho, Yun Kyung ^a  

^a UNIVERSITY OF BRITISH COLUMBIA   (Canada)

Author keywords

home page presentation; Internet retailing; order fulfillment quality; order procurement quality; price perception

Indexed keywords

EID: 84910059040     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670514537557     Document Type: Article

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