Evaluations of E-tailers’ Delivery Fulfillment: Implications of Firm Characteristics and Buyer Heterogeneity

Journal of Service Research

Volumn 6, Issue 4, 2004, Pages 347-360

  Cao, Yong ^a   Zhao, Hao ^b  

^a UNIVERSITY OF ALASKA ANCHORAGE   (United States)

^b Rutgers Cooperative   (United States)

Author keywords

consumer perceptions; delivery fulfillment; inventory policy; latent class model; multichannel retailing; online retailing; supply chain

Indexed keywords

EID: 84990385451     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670503262948     Document Type: Article

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