Managing quality in the E-service system: Development and application of a process model

Production and Operations Management

Volumn 13, Issue 4, 2004, Pages 291-306

  Field, Joy M ^a   Heim, Gregory R ^a   Sinha, Kingshuk K ^b  

^a BOSTON COLLEGE   (United States)

^b UNIVERSITY OF MINNESOTA   (United States)

Author keywords

E commerce; E services; Process model; Quality management; Service operations

Indexed keywords

EID: 14544281021     PISSN: 10591478     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1937-5956.2004.tb00219.x     Document Type: Review

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