Service Failure in Online Retailing: A Recovery Opportunity

Journal of Service Research

Volumn 6, Issue 1, 2003, Pages 92-105

  Holloway, Betsy B ^a   Beatty, Sharon E ^b  

^a SAMFORD UNIVERSITY   (United States)

^b UNIVERSITY OF ALABAMA   (United States)

Author keywords

online retailing; service failure; service quality; service recovery

Indexed keywords

EID: 84990339213     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670503254288     Document Type: Article

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