Execution: The missing link in retail operations

California Management Review

Volumn , Issue 3, 2001, Pages 136-152

  Raman, Ananth ^a   DeHoratius, Nicole ^a   Ton, Zeynep ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0035606701     PISSN: 00081256     EISSN: None     Source Type: Journal    
DOI: 10.2307/41166093     Document Type: Article

References (13)

1. Carl Steidtmann, "The New Retail Technology," Discount Merchandiser (November 1999), pp. 23-24.
2. The research consortium, Consortium for Operational Excellence in Retailing (COER), is directed by Professor Marshall Fisher of the Wharton School of the University and Pennsylvania and Professor Ananth Raman of the Harvard Business School. The research is supported by the two schools and a grant from the Alfred P. Sloan Foundation.
3. John F. Krafcik, "Triumph of the Lean Production System," Sloan Management Review, 30 (Fall 1988): 41-52.
4. W.E. Deming, Out of the Crisis (Cambridge, MA: The MIT Press, 2000); P.B. Crosby, Quality Is Free (New York, NY: Mentor, 1980); J. M. Juran, Juran on Leadership for Quality: An Executive Handbook (New York, NY: The Free Press, 1989).
5. W.E. Deming, Out of the Crisis (Cambridge, MA: The MIT Press, 2000); P.B. Crosby, Quality Is Free (New York, NY: Mentor, 1980); J. M. Juran, Juran on Leadership for Quality: An Executive Handbook (New York, NY: The Free Press, 1989).
6. W.E. Deming, Out of the Crisis (Cambridge, MA: The MIT Press, 2000); P.B. Crosby, Quality Is Free (New York, NY: Mentor, 1980); J. M. Juran, Juran on Leadership for Quality: An Executive Handbook (New York, NY: The Free Press, 1989).
7. Levy and Weitz define shrink as the difference between the recorded value of inventory based on merchandise bought and received and the value of actual inventory in stores and distribution centers. Shrink is caused by employee theft, by customer shoplifting, and by merchandise being misplaced, damaged, or mis-priced. Michael Levy and Barton A. Weitz, Retailing Management (New York, NY: Irwin/McGraw-Hill, 1998).
8. Milk at a supermarket would be an example of such a low-price but high-stock-out-cost item.
9. See Steven Nahmias, Production and Operations Analysis (New York, NY: Irwin/McGraw-Hill 1997).
10. For a discussion of manufacturing quality, see David Garvin, Managing Quality (New York, NY: The Free Press, 1988).
11. See, for example, Marshall Fisher, Ananth Raman, and Anna Sheen McClelland, "Rocket Science Retailing is Almost Here: Are you Ready?" Harvard Business Review, 78/4 (July/August 2000): 115-124.
12. Nicole DeHoratius and Ananth Raman, "Inventory Record Inaccuracy: An Empirical Analysis," Harvard Business School Working Paper (2001).
13. Ananth Raman and Zeynep Ton, "An Empirical Analysis of the Magnitude and Drivers of Misplaced SKUs in Retailing," Harvard Business School Working Paper (2001).