Toward a provider-based view on the design and delivery of quality e-service encounters

Journal of Service Research

Volumn 13, Issue 1, 2010, Pages 83-95

  Cho, Yun Kyung ^a   Menor, Larry J ^b  

^a UNIVERSITY OF BRITISH COLUMBIA   (Canada)

^b UNIVERSITY OF WESTERN ONTARIO   (Canada)

Author keywords

E services; Service encounter design and delivery; Service quality; Service systems and strategy

Indexed keywords

EID: 75649135882     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670509350490     Document Type: Article

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