Physical distribution service quality in Internet retailing: Service pricing, transaction attributes, and firm attributes

Journal of Operations Management

Volumn 21, Issue 6, 2004, Pages 651-672

  Rabinovich, Elliot ^a   Bailey, Joseph P ^b  

^a ARIZONA STATE UNIVERSITY   (United States)

^b UNIVERSITY OF MARYLAND   (United States)

Author keywords

e Commerce; e Services; Logistics distribution; MIS operations interface; Service operations

Indexed keywords

ELECTRONIC COMMERCE; INVENTORY CONTROL; LOGISTICS; MANAGEMENT INFORMATION SYSTEMS; QUALITY OF SERVICE;

INTERNET RETAILING; PHYSICAL DISTRIBUTION SERVICES (PDS);

INTERNET;

EID: 1642559618     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2003.11.004     Document Type: Article

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