Assessing a firm's Web presence: A heuristic evaluation procedure for the measurement of usability

Information Systems Research

Volumn 13, Issue 2, 2002, Pages 168-186

  Agarwal, Ritu ^a   Venkatesh, Viswanath ^a  

^a UNIVERSITY OF MARYLAND   (United States)

Author keywords

Heuristic Evaluation; Human Computer Interaction; Microsoft Usability Guidelines; Usability; Web Interface

Indexed keywords

HEURISTIC METHODS; HUMAN COMPUTER INTERACTION; SOCIETIES AND INSTITUTIONS; USER INTERFACES;

WEB INTERFACES;

WEBSITES;

EID: 0036015953     PISSN: 10477047     EISSN: None     Source Type: Journal    
DOI: 10.1287/isre.13.2.168.84     Document Type: Article

References (60)

1. Time flies when you're having fun: Cognitive absorption and beliefs about information technology usage
2. The role of innovation characteristics and perceived voluntariness in the acceptance of information technologies
3. Comprehending object and process models: An empirical study
4. The evolving relationship between general and specific computer self-efficacy: An empirical assessment
5. Interface design guidance systems
6. Conventional wisdom on measurement: A structural equation perspective
7. Value-added marketing in the digital domain: Enhancing the utility of the Internet
8. Recommendations for APA test standards regarding construct, trait, discriminant validity
9. Convergent and discriminant validation by the multitrait-multimethod matrix
10. Impact of information presentation modes on online shopping: An empirical evaluation of a broadband interactive shopping service
11. From the user interface to the consumer interface
12. User acceptance of computer technology
13. Managing market relationships
14. Index construction with formative indicators: An alternative to scale development
15. The moderating role of hostility in the relationship between enriched jobs and health
16. Adding value in the information age: Uses and gratifications of sites on the World-Wide Web
17. Determinants of successful Web site design: Relative importance and recommendations for effectiveness
18. Damaged merchandise? A review of experiments that compare usability evaluation methods
19. Marketing in hypermedia computer-mediated environments: Conceptual foundations
20. How to acquire customers on the Web
21. Commercial scenarios for the Web: Opportunities and challenges
22. User interface evaluation in the real world: A comparison of four techniques
23. Usability studies of WWW sites: Heuristic evaluation vs. laboratory testing
24. Evolving the scope of user-centered design
25. Measuring information quality of Web sites: Development of an instrument
26. Measuring the usability index of your Web site
27. Evaluating the potential of interactive media through a new lens: Search versus experience goods
28. A model of Internet consumer satisfaction: Focusing on the Web-site design
29. Automatic support for usability evaluation
30. Internet retail store design: How the user interface influences traffic and sales
31. Executive summary
32. Development of an instrument to measure the perceptions of adopting an information technology innovation
33. Heuristic evaluation
34. The usability concept reconsidered: A need for new ways of measuring real Web use
35. The nature of device models: The yoked state hypothesis and some experiments with text editors
36. Cognitive walkthroughs: A method for theory-based evaluation of use interfaces
37. Psychological evaluation of two conditional constructions used in programming languages
38. Validating Instruments in MIS Research
39. Transformational issues in researching IS and net-enabled organizations
40. Product marketing and channel management in electronic commerce
41. Determinants of perceived ease of use: Integrating perceived behavioral control, computer anxiety and enjoyment into the technology acceptance model
42. A model of the antecedents of perceived ease of use: Development and test
43. A theoretical extension of the technology acceptance model: Four longitudinal field studies
44. Creating an effective training environment for enhancing telework
45. Construct measurement in organizational strategy research: A critique and proposal
46. Audience engagement in multimedia presentations
47. The cognitive walkthrough method: A practitioner's guide
48. Inspections and design reviews: Framework, history, and reflection