Fair process revisited: Differential effects of interactional and procedural justice in the presence of social comparison information

Journal of Experimental Social Psychology

Volumn 38, Issue 6, 2002, Pages 545-555

  Collie, Thérèse ^a   Bradley, Graham ^a   Sparks, Beverley A ^a  

^a GRIFFITH UNIVERSITY   (Australia)

Author keywords

Customer satisfaction; Fairness perceptions; Justice theory; Service recovery

Indexed keywords

EID: 0036872960     PISSN: 00221031     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0022-1031(02)00501-2     Document Type: Article

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