Online Complaining Behavior in Mainland China Hotels: The Perception of Chinese and Non-Chinese Customers

International Journal of Hospitality and Tourism Administration

Volumn 15, Issue 3, 2014, Pages 248-274

  Au, Norman ^a   Buhalis, Dimitrios ^b   Law, Rob ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b BOURNEMOUTH UNIVERSITY   (United Kingdom)

Author keywords

complaints; e complaints; hotel; mainland China; online

Indexed keywords

EID: 84906090206     PISSN: 15256480     EISSN: 15286499     Source Type: Journal    
DOI: 10.1080/15256480.2014.925722     Document Type: Article

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