Impact of culture on dissatisfied customers: An empirical study

City, Culture and Society

Volumn 1, Issue 1, 2010, Pages 37-44

  Chebat, Jean Charles ^a   Kerzazi, Lamia ^a   Zourrig, Haithem ^a  

^a HEC MONTRÉAL   (Canada)

Author keywords

Collectivism; Critical incidents; Culture; Dissatisfaction; Individualism

Indexed keywords

EID: 78349273607     PISSN: 18779166     EISSN: 18779174     Source Type: Journal    
DOI: 10.1016/j.ccs.2010.04.004     Document Type: Article

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