The effects of situational and personal characteristics on consumer complaint behavior in restaurant services

Journal of Travel and Tourism Marketing

Volumn 27, Issue 1, 2010, Pages 96-112

  Kim, Jong Hyeong ^a   Chen, Joseph S ^b  

^a UNIVERSITY OF CALGARY   (Canada)

^b INDIANA UNIVERSITY   (United States)

Author keywords

Dining experience; Individual difference; Propensity to complain; Restaurant service; Situations

Indexed keywords

EID: 77149177074     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1080/10548400903539773     Document Type: Article

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