An analysis of customers’ E-complaints for luxury resort properties

Journal of Hospitality and Leisure Marketing

Volumn 18, Issue 7, 2009, Pages 718-729

  Zheng, Tianshu ^a   Youn, Hyewon ^b   Kincaid, Clark S ^c  

^a IOWA STATE UNIVERSITY   (United States)

^b UNIVERSITY OF NORTH TEXAS   (United States)

^c UNIVERSITY OF NEVADA   (United States)

Author keywords

E WOM; Hotel; Negative; Online comments

Indexed keywords

EID: 85010604449     PISSN: 19368623     EISSN: 15410897     Source Type: Journal    
DOI: 10.1080/19368620903170240     Document Type: Article

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