Customers vote with their forks: Consumer complaining behavior in the restaurant industry

International Journal of Hospitality and Tourism Administration

Volumn 2, Issue 2, 2001, Pages 21-34

  Wildes, Vivienne J ^a   Seo, Won ^a  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

Complaint behavior; Service recovery

Indexed keywords

EID: 85006580087     PISSN: 15256480     EISSN: 15286499     Source Type: Journal    
DOI: 10.1300/J149v02n02_02     Document Type: Article

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