Cultural impacts on felt and expressed emotions and third party complaint relationships

Journal of Business Research

Volumn 66, Issue 7, 2013, Pages 816-822

  Baker, Thomas L ^a   Meyer, Tracy ^b   Chebat, Jean Charles ^c  

^a Bowling Green State University   (United States)

^b UNIVERSITY OF NORTH CAROLINA WILMINGTON   (United States)

^c HEC MONTRÉAL   (Canada)

Author keywords

Culture; Displayed emotion; Felt emotion; Third party complaints

Indexed keywords

EID: 84876710229     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2011.06.006     Document Type: Article

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