A cross-cultural comparison of customer complaint behavior in restaurants in hotels

Asia Pacific Journal of Tourism Research

Volumn 10, Issue 2, 2005, Pages 173-190

  DeFranco, Agnes ^a   Wortman, James ^a   Lam, Terry ^b   Countryman, Cary ^a  

^a UNIVERSITY OF HOUSTON   (United States)

^b HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Consumer complaint behavior; Cross cultural; Hong Kong; Hotel restaurants; Houston

Indexed keywords

CONSUMPTION BEHAVIOR;

EID: 23144440180     PISSN: 10941665     EISSN: None     Source Type: Journal    
DOI: 10.1080/10941660500135969     Document Type: Article

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