Relationship between customer complaint behavior and demographic characteristics: A study of hotel restaurants' patrons

Asia Pacific Journal of Tourism Research

Volumn 10, Issue 3, 2005, Pages 289-307

  Sujithamrak, Siriporn ^a   Lam, Terry ^b  

^a BLACK HILLS STATE UNIVERSITY   (United States)

^b HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Customer complaint behavior; Customers; Demographic characteristics; Hotel restaurants

Indexed keywords

TOURISM MANAGEMENT; TOURIST BEHAVIOR;

NORTH AMERICA; UNITED STATES;

EID: 33644627544     PISSN: 10941665     EISSN: None     Source Type: Journal    
DOI: 10.1080/10941660500309697     Document Type: Article

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