A cross-cultural study of switching barriers and prospensity to stay with service providers

Journal of Retailing

Volumn 79, Issue 2, 2003, Pages 107-120

  Patterson, Paul G ^a   Smith, Tasman ^b  

^a UNIVERSITY OF NEW SOUTH WALES   (Australia)

^b THAMMASAT UNIVERSITY   (Thailand)

Author keywords

Satisfaction variable; Survice providers; Switching barriers

Indexed keywords

EID: 0037507616     PISSN: 00224359     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0022-4359(03)00009-5     Document Type: Article

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