The impact of online reviews on hotel booking intentions and perception of trust

Tourism Management

Volumn 32, Issue 6, 2011, Pages 1310-1323

  Sparks, Beverley A ^a   Browning, Victoria ^b  

^a GRIFFITH UNIVERSITY   (Australia)

^b QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

Consumer generated communication; E Complaints; Electronic word of mouth; Hotel bookings; Online reviews; Travel choice; Trust

Indexed keywords

CONSUMPTION BEHAVIOR; EXPERIMENTAL DESIGN; INFORMATION SYSTEM; INTERNET; RESEARCH; TOURIST DESTINATION;

EID: 79960306518     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2010.12.011     Document Type: Article

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