Consumer dissatisfaction, complaints, and the involvement of human resource personnel in the hospitality and tourism industry

Journal of Human Resources in Hospitality and Tourism

Volumn 8, Issue 2, 2009, Pages 234-246

  Matusitz, Jonathan ^a   Breen, Gerald Mark ^a  

^a UNIVERSITY OF CENTRAL FLORIDA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 71049159646     PISSN: 15332845     EISSN: 15332853     Source Type: Journal    
DOI: 10.1080/15332840802269866     Document Type: Article

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