Recognizing customer complaint behavior: The case of hong kong hotel restaurants

Journal of Travel and Tourism Marketing

Volumn 14, Issue 1, 2003, Pages 69-86

  Lam, Terry ^a   Tang, Vienna ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Complaint behavior; Demographic characteristics; Hotel; Restaurant

Indexed keywords

EID: 85006616034     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1300/J073v14n01_05     Document Type: Article

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