Consumer complaint behaviour of Asians and non-Asians about hotel services: An empirical analysis

European Journal of Marketing

Volumn 41, Issue 11-12, 2007, Pages 1375-1391

  Ngai, Eric W T ^a   Heung, Vincent C S ^a   Wong, Y H ^a   Chan, Fanny K Y ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Complaints; Consumer behaviour; Hotels; Service industries

Indexed keywords

EID: 35548948898     PISSN: 03090566     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090560710821224     Document Type: Article

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