Complaining in cyberspace: The motives and forms of hotel guests' complaints online

Journal of Hospitality Marketing and Management

Volumn 19, Issue 7, 2010, Pages 797-818

  Sparks, Beverley A ^a   Browning, Victoria ^b  

^a GRIFFITH UNIVERSITY   (Australia)

^b QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

e complaints; Hospitality; Online complaints; Service failure

Indexed keywords

EID: 77956680990     PISSN: 19368623     EISSN: 19368631     Source Type: Journal    
DOI: 10.1080/19368623.2010.508010     Document Type: Article

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