The effects of retail channel integration through the use of information technologies on firm performance

Journal of Operations Management

Volumn 30, Issue 5, 2012, Pages 368-381

  Oh, Lih Bin ^a   Teo, Hock Hai ^b   Sambamurthy, Vallabh ^c  

^a XI'AN JIAOTONG UNIVERSITY   (China)

^b NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

^c MICHIGAN STATE UNIVERSITY   (United States)

Author keywords

Multichannel retailing; Resource complementarities; Retail channel integration; Service delivery system; Service operations management; Service science

Indexed keywords

MULTI-CHANNEL; RESOURCE COMPLEMENTARITIES; RETAIL CHANNEL; SERVICE DELIVERY SYSTEM; SERVICE OPERATIONS MANAGEMENT; SERVICE SCIENCE;

CUSTOMER SATISFACTION; INDUSTRY; INNOVATION; INTEGRATION; RESEARCH; SALES;

INFORMATION TECHNOLOGY;

EID: 84859894340     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2012.03.001     Document Type: Article

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