Customer behavioral intentions for online purchases: An examination of fulfillment method and customer experience level

Journal of Operations Management

Volumn 24, Issue 2, 2006, Pages 124-147

  Boyer, Kenneth K ^a   Hult, G Tomas M ^a  

^a MICHIGAN STATE UNIVERSITY   (United States)

Author keywords

E commerce; Grocery home delivery; Internet ordering; Order fulfillment; Service quality

Indexed keywords

ELECTRONIC COMMERCE; INDUSTRIAL MANAGEMENT; MARKETING; ONLINE SEARCHING; OPERATIONS RESEARCH; PURCHASING;

GROCERY HOME DELIVERY; INTERNET ORDERING; ORDER FULFILLMENT; SERVICE QUALITY;

CUSTOMER SATISFACTION;

EID: 29144489377     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2005.04.002     Document Type: Article

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