New service development competence in retail banking: Construct development and measurement validation

Journal of Operations Management

Volumn 25, Issue 4, 2007, Pages 825-846

  Menor, Larry J ^a   Roth, Aleda V ^b  

^a UNIVERSITY OF WESTERN ONTARIO   (Canada)

^b CLEMSON UNIVERSITY   (United States)

Author keywords

Empirical measurement methodology; New service development; Scale development

Indexed keywords

INFORMATION TECHNOLOGY; INVESTMENTS; RELIABILITY THEORY; SOCIETIES AND INSTITUTIONS; STRATEGIC PLANNING;

EMPIRICAL MEASUREMENT METHODOLOGY; NEW SERVICE DEVELOPMENT (NSD); OPERATIONS MANAGEMENT; PSYCHOMETRICALLY; RETAIL BANKING; SCALE DEVELOPMENT;

MARKETING;

EID: 34248573224     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2006.07.004     Document Type: Article

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