Steps toward a science of service systems

Computer

Volumn 40, Issue 1, 2007, Pages 71-77

  Spohrer, Jim ^a   Maglio, Paul P ^a   Bailey, John ^a   Gruhl, Daniel ^a  

^a IBM ALMADEN RESEARCH CENTER   (United States)

Author keywords

Services science

Indexed keywords

EID: 33847686383     PISSN: 00189162     EISSN: None     Source Type: Trade Journal    
DOI: 10.1109/MC.2007.33     Document Type: Article

References (15)

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