The effects of an integrative supply chain strategy on customer service and financial performance: An analysis of direct versus indirect relationships

Journal of Operations Management

Volumn 21, Issue 5, 2003, Pages 523-539

  Vickery, Shawnee K ^a   Jayaram, Jayanth ^b   Droge, Cornelia ^a   Calantone, Roger ^a  

^a MICHIGAN STATE UNIVERSITY   (United States)

^b UNIVERSITY OF SOUTH CAROLINA   (United States)

Author keywords

Customer service performance; Financial performance; Structural equations modeling; Supply chain integration; Supply chain management

Indexed keywords

AUTOMOTIVE INDUSTRY; COMPETITION; COST EFFECTIVENESS; ELECTRONIC DATA INTERCHANGE; FINANCE; INFORMATION TECHNOLOGY; OPTIMIZATION; PERFORMANCE; STRATEGIC PLANNING;

STRUCTURAL EQUATIONS MODELING; SUPPLY CHAIN MANAGEMENT (SCM);

CUSTOMER SATISFACTION;

EID: 0344084242     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2003.02.002     Document Type: Article

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