Customization of the service experience: The role of the frontline employee

International Journal of Service Industry Management

Volumn 7, Issue 2, 1996, Pages 3-20

  Bettencourt, Lance A ^a   Gwinner, Kevin ^a  

^a ARIZONA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 1842510638     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564239610113442     Document Type: Article

References (44)

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