Channel surfing: The challenge and opportunity of channel management in a networked world

Managing Business in a Multi-Channel World: Success Factors for E-Business

Volumn , Issue , 2005, Pages 321-333

  Palmer, Jonathan W ^a  

^a The College of William and Mary   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84898384330     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4018/978-1-59140-629-7.ch022     Document Type: Chapter

References (16)

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4. Chiang, W., Chhajed, D., & Hess, J. (2003). Direct marketing, indirect profits: A strategic analysis of dual-channel supply-chain design. Management Science, 49(1), 1-20.
5. Dresner M., Yao Y., & Palmer, J. (2001). Internet technology use across the food industry supply chain. Transportation Journal, 40(4), 14-26.
6. Greenberg, P. (2000, January 4). Manufacturer's beset by e-commerce "channel conflict." E-Commerce Times.
7. Mohr, J., & Sohi, R. (1995). Communication flows in distribution channels: Impact on assessments of communication quality and satisfaction. Journal of Retailing, 71(4), 393-416.
8. The other sort of channel conflict. (2000). The Economist, 355(8171), 4.
9. Palmer, J. (1997a). Electronic commerce in retailing: Differences across retailing formats. The Information Society, 13(1), 97-108.
10. Palmer, J. (1997b). Retailing on the WWW: The use of electronic product catalogs. International Journal of Electronic Markets, 7(3), 6-9.
11. Palmer, J. (2000). Electronic commerce in retailing: Convenience, search costs, delivery and price across retail formats. Journal of Information Technology & Management, 1(1), 25-43.
12. Palmer, J., & Lindemann, M. (2003). Business models and market mechanisms: Evaluating efficiencies in consumer electronic markets. DATA BASE, 32(4), 23-38.
13. Palmer, J., et al. (2000). Online grocery shopping around the world: Examples of key business models. Communications of AIS, 4(3).
14. Tang, F., & Xing, X. (2001). Will the growth of multi-channel retailing diminish the pricing efficiency of the Web? Journal of Retailing, 7(3), 319-330.
15. Weitz, B., & Jap, S. (1995). Relationship marketing and distribution channels. Journal of the Academy of Marketing Science, 23(4), 305-320.
16. Yao, Y., Palmer, J., & Dresner, M. (2002). Impacts of electronic commerce on supply chain performance, structure, and pricing. Proceedings of the ICIS 2002, Barcelona.