-
3
-
-
33745873793
-
Leveraging the corporate brand
-
Aaker, D. (2004), "Leveraging the corporate brand" in California Management Review, Vol. 41, No. 3, pp. 102-24.
-
(2004)
California Management Review
, vol.41
, Issue.3
, pp. 102-124
-
-
Aaker, D.1
-
5
-
-
0003025178
-
Consumer evaluations of brand extensions
-
Aaker, D.A. and Keller, K.L. (1990), "Consumer evaluations of brand extensions" in Journal of Marketing, Vol. 54, No. 1, pp. 27-41.
-
(1990)
Journal of Marketing
, vol.54
, Issue.1
, pp. 27-41
-
-
Aaker, D.A.1
Keller, K.L.2
-
6
-
-
0031478211
-
Dimensions of brand personality
-
Aaker, J. (1997), "Dimensions of brand personality" in Journal of Marketing Research, Vol. 34, No. 3, pp. 347-56.
-
(1997)
Journal of Marketing Research
, vol.34
, Issue.3
, pp. 347-356
-
-
Aaker, J.1
-
7
-
-
78751675701
-
Brand strategies of Jordanian telecommunications service providers
-
Alamro, A. and Rowley, J. (2011), "Brand strategies of Jordanian telecommunications service providers" in Journal of Brand Management, Vol. 18, No. 4, pp. 329-48.
-
(2011)
Journal of Brand Management
, vol.18
, Issue.4
, pp. 329-348
-
-
Alamro, A.1
Rowley, J.2
-
8
-
-
84986079165
-
Bank selection criteria employed by college students in Bahrain: An empirical analysis
-
Almossawi, M. (2001), "Bank selection criteria employed by college students in Bahrain: an empirical analysis" in International Journal of Bank Marketing, Vol. 19, No. 3, pp. 115-25.
-
(2001)
International Journal of Bank Marketing
, vol.19
, Issue.3
, pp. 115-125
-
-
Almossawi, M.1
-
9
-
-
34547742583
-
When good intentions are not enough: Sequential entry and competition in the Turkish mobile industry
-
Atiyas, I. and Dogan, P. (2007), "When good intentions are not enough: sequential entry and competition in the Turkish mobile industry" in Telecommunications Policy, Vol. 31, Nos 8/9, pp. 502-23.
-
(2007)
Telecommunications Policy
, vol.31
, Issue.8-9
, pp. 502-523
-
-
Atiyas, I.1
Dogan, P.2
-
10
-
-
80053633024
-
The influence of advertising on consumer brand preference
-
Ayanwale, A., Alimi, T. and Ayanbimipe, M. (2005), "The influence of advertising on consumer brand preference" in Journal of Social Sciences, Vol. 10, No. 1, pp. 9-16.
-
(2005)
Journal of Social Sciences
, vol.10
, Issue.1
, pp. 9-16
-
-
Ayanwale, A.1
Alimi, T.2
Ayanbimipe, M.3
-
11
-
-
85135556923
-
Corporate brands: What are they? What of them?
-
Balmer, J.M.T. and Gray, E.R. (2003), "Corporate brands: what are they? What of them?" in European Journal of Marketing, Vol. 37, Nos 7/8, pp. 972-97.
-
(2003)
European Journal of Marketing
, vol.37
, Issue.7-8
, pp. 972-997
-
-
Balmer, J.M.T.1
Gray, E.R.2
-
12
-
-
84990321336
-
Word-of-mouth processes within a services purchase decision context
-
Bansal, H. and Voyer, P. (2000), "Word-of-mouth processes within a services purchase decision context" in Journal of Service Research, Vol. 3, No. 2, pp. 166-77.
-
(2000)
Journal of Service Research
, vol.3
, Issue.2
, pp. 166-177
-
-
Bansal, H.1
Voyer, P.2
-
13
-
-
0004166064
-
-
Dryden Press, Fort Worth, TX, 2d ed
-
Bateson, J.E.G. (1991), Managing Services Marketing, 2d ed., Dryden Press, Fort Worth, TX.
-
(1991)
Managing Services Marketing
-
-
Bateson, J.E.G.1
-
14
-
-
0008298771
-
The brand personality component of brand goodwill: Some antecedents and consequences
-
Aaker, D.A., Biel, A.L. (Eds.), Lawrence Erlbaum Associates, London
-
Batra, R., Lehmann, D.R. and Singh, D. (1993), "The brand personality component of brand goodwill: some antecedents and consequences" in Aaker, D.A. and Biel, A.L. (Eds.), Brand Equity and Advertising, Lawrence Erlbaum Associates, London, pp. 83-96.
-
(1993)
Brand Equity and Advertising
, pp. 83-96
-
-
Batra, R.1
Lehmann, D.R.2
Singh, D.3
-
15
-
-
0001188499
-
Reference group influence on product and brand purchase decisions
-
Bearden, W.O. and Etzel, M.J. (1982), "Reference group influence on product and brand purchase decisions" in Journal of Consumer Research, Vol. 9, No. 2, pp. 183-94.
-
(1982)
Journal of Consumer Research
, vol.9
, Issue.2
, pp. 183-194
-
-
Bearden, W.O.1
Etzel, M.J.2
-
16
-
-
0002335592
-
Selected determinants of consumer satisfaction and complaint reports
-
Bearden, W.O. and Teel, J.E. (1983), "Selected determinants of consumer satisfaction and complaint reports" in Journal of Marketing Research, Vol. 20, No. 1, pp. 1-28.
-
(1983)
Journal of Marketing Research
, vol.20
, Issue.1
, pp. 1-28
-
-
Bearden, W.O.1
Teel, J.E.2
-
18
-
-
0009108166
-
Sustainable competitive advantage in service industries
-
Bharadwaj, S.G., Varadarajan, P.R. and Fahy, J. (1993), "Sustainable competitive advantage in service industries" in Journal of Marketing, Vol. 57, No. 4, pp. 83-100.
-
(1993)
Journal of Marketing
, vol.57
, Issue.4
, pp. 83-100
-
-
Bharadwaj, S.G.1
Varadarajan, P.R.2
Fahy, J.3
-
19
-
-
21844492054
-
Critical service encounters: The employee's viewpoint
-
Bitner, M.J., Booms, B.H. and Mohr, L.A. (1994), "Critical service encounters: the employee's viewpoint" in Journal of Marketing, Vol. 58, No. 4, pp. 95-106.
-
(1994)
Journal of Marketing
, vol.58
, Issue.4
, pp. 95-106
-
-
Bitner, M.J.1
Booms, B.H.2
Mohr, L.A.3
-
20
-
-
70449125662
-
The impact of brand equity on brand preference and purchase intentions in the service industries
-
Chang, H. and Ming, L. (2009), "The impact of brand equity on brand preference and purchase intentions in the service industries" in Service Industries Journal, Vol. 29, No. 12, pp. 1687-706.
-
(2009)
Service Industries Journal
, vol.29
, Issue.12
, pp. 1687-1706
-
-
Chang, H.1
Ming, L.2
-
21
-
-
33646796738
-
Employees: The key link to corporate reputation management
-
Cravens, K. and Oliver, E.G. (2006), "Employees: the key link to corporate reputation management" in Business Horizons, Vol. 49, No. 4, pp. 293-302.
-
(2006)
Business Horizons
, vol.49
, Issue.4
, pp. 293-302
-
-
Cravens, K.1
Oliver, E.G.2
-
22
-
-
0141988044
-
-
Sage Publications, Thousand Oaks, CA, 3rd ed
-
Creswell, J.W. (2009), Research Design Qualitative, Quantitative, and Mixed Approaches, 3rd ed., Sage Publications, Thousand Oaks, CA.
-
(2009)
Research Design Qualitative, Quantitative, and Mixed Approaches
-
-
Creswell, J.W.1
-
23
-
-
0002381637
-
Measuring service quality: A reexamination and extension
-
Cronin, J. and Taylor, S. (1992), "Measuring service quality: a reexamination and extension" in Journal of Marketing, Vol. 56, No. 3, pp. 55-68.
-
(1992)
Journal of Marketing
, vol.56
, Issue.3
, pp. 55-68
-
-
Cronin, J.1
Taylor, S.2
-
24
-
-
1442278629
-
Brand management through narrowing the gap between brand identity and brand reputation
-
de Chernatony, L. (1999), "Brand management through narrowing the gap between brand identity and brand reputation" in Journal of Marketing Management, Vol. 15, No. 1, pp. 157-79.
-
(1999)
Journal of Marketing Management
, vol.15
, Issue.1
, pp. 157-179
-
-
de Chernatony, L.1
-
26
-
-
85132993389
-
The criteria for successful services brands
-
de Chernatony, L. and Segal-Horn, S. (2003), "The criteria for successful services brands" in European Journal of Marketing, Vol. 37, Nos 7/8, pp. 1095-118.
-
(2003)
European Journal of Marketing
, vol.37
, Issue.7-8
, pp. 1095-1118
-
-
de Chernatony, L.1
Segal-Horn, S.2
-
28
-
-
0011691334
-
The influence of perceived risk on brand preference for supermarket products
-
Dunn, M.G., Murphy, P.E. and Skelly, G.U. (1986), "The influence of perceived risk on brand preference for supermarket products" in Journal of Retailing, Vol. 62, No. 2, pp. 204-16.
-
(1986)
Journal of Retailing
, vol.62
, Issue.2
, pp. 204-216
-
-
Dunn, M.G.1
Murphy, P.E.2
Skelly, G.U.3
-
29
-
-
0003771629
-
-
Sage, London, 3rd ed
-
Easterby-Smith, M., Thorpe, R. and Jackson, P. (1942), Management Research, 3rd ed., Sage, London.
-
(1942)
Management Research
-
-
Easterby-Smith, M.1
Thorpe, R.2
Jackson, P.3
-
30
-
-
84986108373
-
Managing word of mouth communication: Empirical evidence from India
-
Ennew, C.T., Banerjee, A.K. and Li, D. (2000), "Managing word of mouth communication: empirical evidence from India" in International Journal of Bank Marketing, Vol. 18, No. 2, pp. 75-83.
-
(2000)
International Journal of Bank Marketing
, vol.18
, Issue.2
, pp. 75-83
-
-
Ennew, C.T.1
Banerjee, A.K.2
Li, D.3
-
31
-
-
1442332638
-
Performance of store brands: A cross-country analysis of consumer store-brand preferences, perceptions, and risk
-
Erdem, T., Ying Zhao, A. and Valenzuela, A. (2004), "Performance of store brands: a cross-country analysis of consumer store-brand preferences, perceptions, and risk" in Journal of Marketing Research, Vol. 41, No. 1, pp. 86-101.
-
(2004)
Journal of Marketing Research
, vol.41
, Issue.1
, pp. 86-101
-
-
Erdem, T.1
Ying Zhao, A.2
Valenzuela, A.3
-
32
-
-
0141528541
-
You are what they eat: The influence of reference groups on consumers' connections to brands
-
Escalas, J. and Bettman, J. (2003), "You are what they eat: the influence of reference groups on consumers' connections to brands" in Journal of Consumer Psychology, Vol. 13, No. 3, pp. 339-48.
-
(2003)
Journal of Consumer Psychology
, vol.13
, Issue.3
, pp. 339-348
-
-
Escalas, J.1
Bettman, J.2
-
33
-
-
34047221415
-
-
Financial Times Prentice Hall, Harlow, 4th ed
-
Fill, C. (2006), Marketing Communications: Engagements, Strategies and Practice, 4th ed., Financial Times Prentice Hall, Harlow.
-
(2006)
Marketing Communications: Engagements, Strategies and Practice
-
-
Fill, C.1
-
34
-
-
77950856221
-
CEO views on corporate social responsibility
-
Fitzpatrick, K. (2000), "CEO views on corporate social responsibility" in Corporate Reputation Review, Vol. 3, No. 4, pp. 292-301.
-
(2000)
Corporate Reputation Review
, vol.3
, Issue.4
, pp. 292-301
-
-
Fitzpatrick, K.1
-
35
-
-
33748846989
-
How advertising claims affect brand preferences and category-brand associations: The role of regulatory fit
-
Florack, A. and Scarabis, M. (2006), "How advertising claims affect brand preferences and category-brand associations: the role of regulatory fit" in Psychology and Marketing, Vol. 23, No. 9, pp. 741-55.
-
(2006)
Psychology and Marketing
, vol.23
, Issue.9
, pp. 741-755
-
-
Florack, A.1
Scarabis, M.2
-
36
-
-
0002344019
-
Social cognition: Consumer inferences about the self and others
-
Robertson, T.S., Kassarjian, H.H. (Eds.), Prentice Hall, Englewood Cliffs, NJ
-
Folkes, V.S. and Kiesler, T. (1991), "Social cognition: consumer inferences about the self and others" in Robertson, T.S. and Kassarjian, H.H. (Eds.), Handbook of Consumer Behavior, Prentice Hall, Englewood Cliffs, NJ, pp. 281-315.
-
(1991)
Handbook of Consumer Behavior
, pp. 281-315
-
-
Folkes, V.S.1
Kiesler, T.2
-
37
-
-
0032351557
-
Consumers and their brands: Developing relationship theory in consumer research
-
Fournier, S. (1998), "Consumers and their brands: developing relationship theory in consumer research" in Journal of Consumer Research, Vol. 24, No. 4, pp. 343-73.
-
(1998)
Journal of Consumer Research
, vol.24
, Issue.4
, pp. 343-373
-
-
Fournier, S.1
-
38
-
-
30744438593
-
An empirical analysis of the brand personality effect
-
Freling, T.H. and Forbes, L.P. (2005), "An empirical analysis of the brand personality effect" in Journal of Product and Brand Management, Vol. 14, No. 7, pp. 404-13.
-
(2005)
Journal of Product and Brand Management
, vol.14
, Issue.7
, pp. 404-413
-
-
Freling, T.H.1
Forbes, L.P.2
-
40
-
-
0000606593
-
Does attitude toward the ad effect brand attitude under a brand evaluation set?
-
Gardner, M. (1985), "Does attitude toward the ad effect brand attitude under a brand evaluation set?" in Journal of Marketing Research, Vol. 22, No. 2, pp. 192-8.
-
(1985)
Journal of Marketing Research
, vol.22
, Issue.2
, pp. 192-198
-
-
Gardner, M.1
-
41
-
-
0003095942
-
Guidelines for the advertising of services
-
George, W.R. and Berry, L.L. (1981), "Guidelines for the advertising of services" in Business Horizons, Vol. 24, No. 4, pp. 52-6.
-
(1981)
Business Horizons
, vol.24
, Issue.4
, pp. 52-56
-
-
George, W.R.1
Berry, L.L.2
-
42
-
-
13244252304
-
Service branding: Consumer verdicts on service brands
-
Grace, D. and O'Cass, A. (2005a), "Service branding: consumer verdicts on service brands" in Journal of Retailing and Consumer Services, Vol. 12, No. 2, pp. 125-39.
-
(2005)
Journal of Retailing and Consumer Services
, vol.12
, Issue.2
, pp. 125-139
-
-
Grace, D.1
O'Cass, A.2
-
43
-
-
18144410244
-
Examining the effects of service brand communications on brand evaluation
-
Grace, D. and O'Cass, A. (2005b), "Examining the effects of service brand communications on brand evaluation" in Journal of Product and Brand Management, Vol. 14, No. 2, pp. 106-16.
-
(2005)
Journal of Product and Brand Management
, vol.14
, Issue.2
, pp. 106-116
-
-
Grace, D.1
O'Cass, A.2
-
45
-
-
11244294914
-
Ab components impact on brand preference
-
Grimm, P. (2005), "Ab components impact on brand preference" in Journal of Business Research, Vol. 58, No. 4, pp. 508-17.
-
(2005)
Journal of Business Research
, vol.58
, Issue.4
, pp. 508-517
-
-
Grimm, P.1
-
46
-
-
84869571048
-
A service quality model and its marketing implications
-
Gronroos, C. (1984), "A service quality model and its marketing implications" in European Journal of Marketing, Vol. 18, No. 4, pp. 36-44.
-
(1984)
European Journal of Marketing
, vol.18
, Issue.4
, pp. 36-44
-
-
Gronroos, C.1
-
47
-
-
0003506109
-
-
Prentice Hall, Upper Saddle River, NJ, 5th ed
-
Hair, J., Anderson, R., Tatham, R. and Black, W. (1998), Multivariate Data Analysis, 5th ed., Prentice Hall, Upper Saddle River, NJ.
-
(1998)
Multivariate Data Analysis
-
-
Hair, J.1
Anderson, R.2
Tatham, R.3
Black, W.4
-
48
-
-
33644800247
-
-
Wiley, Hoboken, NJ
-
Hair, J., Babin, B., Money, A. and Samuel, P. (2003), Essentials of Business Research Methods, Wiley, Hoboken, NJ.
-
(2003)
Essentials of Business Research Methods
-
-
Hair, J.1
Babin, B.2
Money, A.3
Samuel, P.4
-
49
-
-
0012475075
-
Testing the role of country image in consumer choice behaviour
-
Han, C.M. (1990), "Testing the role of country image in consumer choice behaviour" in European Journal of Marketing, Vol. 24, No. 6, pp. 24-40.
-
(1990)
European Journal of Marketing
, vol.24
, Issue.6
, pp. 24-40
-
-
Han, C.M.1
-
50
-
-
0002508255
-
Measuring the impact of public relations
-
Hauss, D. (1993), "Measuring the impact of public relations" in The Public Relations Journal, Vol. 49, No. 2, pp. 14-20.
-
(1993)
The Public Relations Journal
, vol.49
, Issue.2
, pp. 14-20
-
-
Hauss, D.1
-
51
-
-
33748697841
-
Looks matter in developing consumer-brand relationships
-
Hayes, J.B., Alford, B.L., Silver, L. and York, R.P. (2006), "Looks matter in developing consumer-brand relationships" in The Journal of Product and Brand Management, Vol. 15, No. 5, pp. 306-15.
-
(2006)
The Journal of Product and Brand Management
, vol.15
, Issue.5
, pp. 306-315
-
-
Hayes, J.B.1
Alford, B.L.2
Silver, L.3
York, R.P.4
-
52
-
-
85118133402
-
Customer repurchase intention: A general structural equation model
-
Hellier, P.K., Geursen, G.M., Carr, R.A. and Rickard, J.A. (2003), "Customer repurchase intention: a general structural equation model" in European Journal of Marketing, Vol. 37, Nos 11/12, pp. 1762-800.
-
(2003)
European Journal of Marketing
, vol.37
, Issue.11-12
, pp. 1762-1800
-
-
Hellier, P.K.1
Geursen, G.M.2
Carr, R.A.3
Rickard, J.A.4
-
53
-
-
0001406101
-
Assessing the role of emotions as mediators of consumer responses to advertising
-
Holbrook, M.B. and Batra, R. (1987), "Assessing the role of emotions as mediators of consumer responses to advertising" in Journal of Consumer Research, Vol. 14, No. 3, pp. 404-20.
-
(1987)
Journal of Consumer Research
, vol.14
, Issue.3
, pp. 404-420
-
-
Holbrook, M.B.1
Batra, R.2
-
54
-
-
0002211016
-
The psychology of status
-
Hyman, H.H. (1942), "The psychology of status" in Archives of Psychology, Vol. 269, pp. 94-102.
-
(1942)
Archives of Psychology
, vol.269
, pp. 94-102
-
-
Hyman, H.H.1
-
55
-
-
0004198405
-
-
Macmillan Business, Basingstoke
-
Ind, N. (1997), The Corporate Brand, Macmillan Business, Basingstoke.
-
(1997)
The Corporate Brand
-
-
Ind, N.1
-
56
-
-
84986166758
-
Consumers and brands: A study of the impact of self-image congruence on brand preference and satisfaction
-
Jamal, A. and Good, M. (2001), "Consumers and brands: a study of the impact of self-image congruence on brand preference and satisfaction" in Marketing Intelligence and Planning, Vol. 19, No. 7, pp. 482-92.
-
(2001)
Marketing Intelligence and Planning
, vol.19
, Issue.7
, pp. 482-492
-
-
Jamal, A.1
Good, M.2
-
58
-
-
0004266342
-
-
Pearson, Upper Saddle River, NJ, 2nd ed
-
Keller, K.L. (2003), Strategic Brand Management: Building, Measuring, and Managing Brand Equity, 2nd ed., Pearson, Upper Saddle River, NJ.
-
(2003)
Strategic Brand Management: Building, Measuring, and Managing Brand Equity
-
-
Keller, K.L.1
-
59
-
-
80053629352
-
-
Pearson Education, Upper Saddle River, NJ, 3rd ed
-
Keller, K.L. (2008), Best Practice Cases in Branding: Lessons from the World's Strongest Brands, 3rd ed., Pearson Education, Upper Saddle River, NJ.
-
(2008)
Best Practice Cases in Branding: Lessons from the World's Strongest Brands
-
-
Keller, K.L.1
-
60
-
-
33847049935
-
Brands and branding: Research findings and future priorities
-
Keller, K.L. and Lehmann, D. (2006), "Brands and branding: research findings and future priorities" in Marketing Science, Vol. 25, No. 6, pp. 740-59.
-
(2006)
Marketing Science
, vol.25
, Issue.6
, pp. 740-759
-
-
Keller, K.L.1
Lehmann, D.2
-
61
-
-
34249011006
-
Consumer brand selection and categorisation processes: A study of bank choice
-
Laroche, M. and Manning, T. (1984), "Consumer brand selection and categorisation processes: a study of bank choice" in International Journal of Bank Marketing, Vol. 2, No. 3, pp. 3-21.
-
(1984)
International Journal of Bank Marketing
, vol.2
, Issue.3
, pp. 3-21
-
-
Laroche, M.1
Manning, T.2
-
62
-
-
84986104585
-
How intangibility affects perceived risk: The moderating role of knowledge and involvement
-
Laroche, M., Bergeron, J. and Goutaland, C. (2003), "How intangibility affects perceived risk: the moderating role of knowledge and involvement" in Journal of Services Marketing, Vol. 17, No. 2, pp. 122-40.
-
(2003)
Journal of Services Marketing
, vol.17
, Issue.2
, pp. 122-140
-
-
Laroche, M.1
Bergeron, J.2
Goutaland, C.3
-
63
-
-
0012508520
-
Measuring customer-based brand equity
-
Lassar, W., Mittal, B. and Sharma, A. (1995), "Measuring customer-based brand equity" in Journal of Consumer Marketing, Vol. 12, No. 4, pp. 11-27.
-
(1995)
Journal of Consumer Marketing
, vol.12
, Issue.4
, pp. 11-27
-
-
Lassar, W.1
Mittal, B.2
Sharma, A.3
-
64
-
-
0030539491
-
Cues used by customer evaluating corporate image in service firms: An empirical study in financial institutions
-
LeBlanc, G. and Nguyen, N. (1996), "Cues used by customer evaluating corporate image in service firms: an empirical study in financial institutions" in International Journal of Service Industry Management, Vol. 7, No. 2, pp. 44-56.
-
(1996)
International Journal of Service Industry Management
, vol.7
, Issue.2
, pp. 44-56
-
-
LeBlanc, G.1
Nguyen, N.2
-
65
-
-
84986081965
-
Products; involvement; brand loyalty; consumer behaviour; consumer attitudes
-
Lim, A.L. and Quester, P. (2003), "Products; involvement; brand loyalty; consumer behaviour; consumer attitudes" in Journal of Product and Brand Management, Vol. 12, No. 1, pp. 22-38.
-
(2003)
Journal of Product and Brand Management
, vol.12
, Issue.1
, pp. 22-38
-
-
Lim, A.L.1
Quester, P.2
-
66
-
-
33746174196
-
M-loyalty: Winning strategy for mobile carriers
-
Lim, H., Widdows, R. and Park, J. (2006), "M-loyalty: winning strategy for mobile carriers" in Journal of Consumer Marketing, Vol. 23, No. 4, pp. 208-18.
-
(2006)
Journal of Consumer Marketing
, vol.23
, Issue.4
, pp. 208-218
-
-
Lim, H.1
Widdows, R.2
Park, J.3
-
67
-
-
84986173333
-
Consumer brand classifications: An assessment of culture-of-origin versus country-of-origin
-
Lim, K. and O'Cass, A. (2001), "Consumer brand classifications: an assessment of culture-of-origin versus country-of-origin" in Journal of Product and Brand Management, Vol. 10, No. 2, pp. 120-36.
-
(2001)
Journal of Product and Brand Management
, vol.10
, Issue.2
, pp. 120-136
-
-
Lim, K.1
O'Cass, A.2
-
68
-
-
84986064603
-
Segmenting customer brand preference: Demographic or psychographic
-
Lin, C.F. (2002), "Segmenting customer brand preference: demographic or psychographic" in Journal of Product and Brand Management, Vol. 11, No. 4, pp. 249-68.
-
(2002)
Journal of Product and Brand Management
, vol.11
, Issue.4
, pp. 249-268
-
-
Lin, C.F.1
-
69
-
-
0000800771
-
Attitude toward the ad as a mediator of advertising effectiveness: Determinants and consequences
-
Lutz, R.J., MacKenzie, S.B. and Belch, G.E. (1982), "Attitude toward the ad as a mediator of advertising effectiveness: determinants and consequences" in Advances in Consumer Research, Vol. 10, No. 1, pp. 532-9.
-
(1982)
Advances in Consumer Research
, vol.10
, Issue.1
, pp. 532-539
-
-
Lutz, R.J.1
MacKenzie, S.B.2
Belch, G.E.3
-
70
-
-
84981320131
-
Word-of-mouth communication in the service marketplace
-
Mangold, W.G., Miller, F. and Brockway, G.R. (1999), "Word-of-mouth communication in the service marketplace" in Journal of Services Marketing, Vol. 13, No. 1, pp. 73-89.
-
(1999)
Journal of Services Marketing
, vol.13
, Issue.1
, pp. 73-89
-
-
Mangold, W.G.1
Miller, F.2
Brockway, G.R.3
-
71
-
-
84992927368
-
Tweens' satisfaction and brand loyalty in the mobile phone market
-
Martensen, A. (1997), "Tweens' satisfaction and brand loyalty in the mobile phone market" in Young Consumers, Vol. 8, No. 2, pp. 108-18.
-
(1997)
Young Consumers
, vol.8
, Issue.2
, pp. 108-118
-
-
Martensen, A.1
-
72
-
-
1442351815
-
The effect of brand extension strategies upon brand image
-
Martinez, E. and de Chernatony, L. (2004), "The effect of brand extension strategies upon brand image" in Journal of Consumer Marketing, Vol. 21, No. 1, pp. 39-50.
-
(2004)
Journal of Consumer Marketing
, vol.21
, Issue.1
, pp. 39-50
-
-
Martinez, E.1
de Chernatony, L.2
-
73
-
-
33745443951
-
Dimensions of price satisfaction: A study in the retail banking industry
-
Matzler, K., Würtele, A. and Renzl, B. (2006), "Dimensions of price satisfaction: a study in the retail banking industry" in International Journal of Bank Marketing, Vol. 24, No. 4, pp. 216-31.
-
(2006)
International Journal of Bank Marketing
, vol.24
, Issue.4
, pp. 216-231
-
-
Matzler, K.1
Würtele, A.2
Renzl, B.3
-
74
-
-
31644447957
-
Antecedents of the difference in perceived risk between store brands and national brands
-
Mieres, C.G., Martin, A.M.D. and Getierrez, J.A. (2006), "Antecedents of the difference in perceived risk between store brands and national brands" in European Journal of Marketing, Vol. 40, Nos 1/2, pp. 61-82.
-
(2006)
European Journal of Marketing
, vol.40
, Issue.1-2
, pp. 61-82
-
-
Mieres, C.G.1
Martin, A.M.D.2
Getierrez, J.A.3
-
75
-
-
0000292017
-
Are product attribute beliefs the only mediator of advertising effects on brand attitude
-
Mitchell, A. and Olson, J. (1981), "Are product attribute beliefs the only mediator of advertising effects on brand attitude" in Journal of Marketing Research, Vol. 18, No. 3, pp. 318-32.
-
(1981)
Journal of Marketing Research
, vol.18
, Issue.3
, pp. 318-332
-
-
Mitchell, A.1
Olson, J.2
-
76
-
-
3042588637
-
Brand preference factors in patronage and consumption of Nigerian Beer
-
Mitchell, I. and Amioku, T. (1985), "Brand preference factors in patronage and consumption of Nigerian Beer" in Columbia Journal of World Business, Vol. 20, No. 1, pp. 55-67.
-
(1985)
Columbia Journal of World Business
, vol.20
, Issue.1
, pp. 55-67
-
-
Mitchell, I.1
Amioku, T.2
-
77
-
-
0038600142
-
Social comparison and informal group influence
-
Moschis, G.P. (1976), "Social comparison and informal group influence" in Journal of Marketing Research, Vol. 13, No. 3, pp. 237-44.
-
(1976)
Journal of Marketing Research
, vol.13
, Issue.3
, pp. 237-244
-
-
Moschis, G.P.1
-
78
-
-
70349454332
-
Predicting brand preferences: An examination of the predictive power of consumer personality and values in the Australian fashion market
-
Mulyanegara, R.C. and Tsarenko, Y. (2009), "Predicting brand preferences: an examination of the predictive power of consumer personality and values in the Australian fashion market" in Journal of Fashion Marketing and Management, Vol. 13, No. 3, pp. 358-71.
-
(2009)
Journal of Fashion Marketing and Management
, vol.13
, Issue.3
, pp. 358-371
-
-
Mulyanegara, R.C.1
Tsarenko, Y.2
-
79
-
-
1942523766
-
Corporate image and corporate reputation in customers' retention decisions in services
-
Nguyen, N. and LeBlanc, G. (2001), "Corporate image and corporate reputation in customers' retention decisions in services" in Journal of Retailing and Consumer Services, Vol. 8, No. 4, pp. 227-36.
-
(2001)
Journal of Retailing and Consumer Services
, vol.8
, Issue.4
, pp. 227-236
-
-
Nguyen, N.1
Le Blanc, G.2
-
81
-
-
0031484808
-
Attribute-task compatibility as a determinant of consumer preference reversals
-
Nowlis, S.M. and Simonson, L. (1997), "Attribute-task compatibility as a determinant of consumer preference reversals" in Journal of Marketing Research, Vol. 34, No. 2, pp. 205-18.
-
(1997)
Journal of Marketing Research
, vol.34
, Issue.2
, pp. 205-218
-
-
Nowlis, S.M.1
Simonson, L.2
-
82
-
-
84993087836
-
Exploring consumer experiences with a service brand
-
O'Cass, A. and Grace, D. (2004), "Exploring consumer experiences with a service brand" in Journal of Product and Brand Management, Vol. 13, No. 4, pp. 257-68.
-
(2004)
Journal of Product and Brand Management
, vol.13
, Issue.4
, pp. 257-268
-
-
O'Cass, A.1
Grace, D.2
-
83
-
-
0003491016
-
-
Continuum, London, 2nd ed
-
Oppenheim, A. (1992), Questionnaire Design, Interviewing and Attitude Measurement, 2nd ed., Continuum, London.
-
(1992)
Questionnaire Design, Interviewing and Attitude Measurement
-
-
Oppenheim, A.1
-
84
-
-
0000868057
-
Familiarity and its impact on consumer biases and heuristics
-
Park, C.W. and Lessig, V.P. (1981), "Familiarity and its impact on consumer biases and heuristics" in Journal of Consumer Research, Vol. 8, No. 2, pp. 223-30.
-
(1981)
Journal of Consumer Research
, vol.8
, Issue.2
, pp. 223-230
-
-
Park, C.W.1
Lessig, V.P.2
-
85
-
-
33747759715
-
Brand excellence: Measuring the impact of advertising and brand personality on buying decisions
-
Rajagopal, R. (2006), "Brand excellence: measuring the impact of advertising and brand personality on buying decisions" in Measuring Business Excellence, Vol. 10, No. 3, pp. 56-65.
-
(2006)
Measuring Business Excellence
, vol.10
, Issue.3
, pp. 56-65
-
-
Rajagopal, R.1
-
86
-
-
84986119998
-
Assessing the performance of brand loyalty measures
-
Rundle-Thiele, S. and Mackay, M. (2001), "Assessing the performance of brand loyalty measures" in Journal of Services Marketing, Vol. 15, No. 7, pp. 529-46.
-
(2001)
Journal of Services Marketing
, vol.15
, Issue.7
, pp. 529-546
-
-
Rundle-Thiele, S.1
Mackay, M.2
-
87
-
-
0004081519
-
-
Wiley, New York, NY, 4th ed
-
Sekaran, U. (2003), Research Methods for Business: A Skill-building Approach, 4th ed., Wiley, New York, NY.
-
(2003)
Research Methods for Business: A Skill-Building Approach
-
-
Sekaran, U.1
-
88
-
-
1142298577
-
The brand-personality scale
-
Siguaw, J.A., Mattila, A. and Austin, J.R. (1999), "The brand-personality scale" in Cornell Hotel and Restaurant Administration Quarterly, Vol. 40, No. 3, pp. 48-55.
-
(1999)
Cornell Hotel and Restaurant Administration Quarterly
, vol.40
, Issue.3
, pp. 48-55
-
-
Siguaw, J.A.1
Mattila, A.2
Austin, J.R.3
-
89
-
-
0347372296
-
The measurement and determinants of brand equity: A financial approach
-
Simon, C.J. and Sullivan, M.W. (1993), "The measurement and determinants of brand equity: a financial approach" in Marketing Science, Vol. 12, No. 1, pp. 28-52.
-
(1993)
Marketing Science
, vol.12
, Issue.1
, pp. 28-52
-
-
Simon, C.J.1
Sullivan, M.W.2
-
90
-
-
18444398373
-
Modelling preferences for common attributes in multi-category brand choice
-
Singh, P., Hansen, K. and Gupta, S. (2005), "Modelling preferences for common attributes in multi-category brand choice" in Journal of Marketing Research, Vol. 42, No. 2, pp. 195-209.
-
(2005)
Journal of Marketing Research
, vol.42
, Issue.2
, pp. 195-209
-
-
Singh, P.1
Hansen, K.2
Gupta, S.3
-
91
-
-
33745862388
-
The effect of corporate branding dimensions on consumers' product evaluation: A cross-cultural analysis
-
Souiden, N., Kassim, N. and Hong-Ja, H. (2006), "The effect of corporate branding dimensions on consumers' product evaluation: a cross-cultural analysis" in European Journal of Marketing, Vol. 40, Nos 7/8, pp. 825-45.
-
(2006)
European Journal of Marketing
, vol.40
, Issue.7-8
, pp. 825-845
-
-
Souiden, N.1
Kassim, N.2
Hong-Ja, H.3
-
92
-
-
84986163951
-
Taking control of word of mouth marketing: The case of entrepreneurial hotelier
-
Stokes, D. and Lomax, W. (2000), "Taking control of word of mouth marketing: the case of entrepreneurial hotelier" in Journal of Small Business and Enterprise Development, Vol. 9, No. 4, pp. 349-57.
-
(2000)
Journal of Small Business and Enterprise Development
, vol.9
, Issue.4
, pp. 349-357
-
-
Stokes, D.1
Lomax, W.2
-
93
-
-
2542517028
-
Service recovery attributions and word-of-mouth intention
-
Swanson, S. and Kelley, S. (2001), "Service recovery attributions and word-of-mouth intention" in European Journal of Marketing, Vol. 35, Nos 1/2, pp. 194-211.
-
(2001)
European Journal of Marketing
, vol.35
, Issue.1-2
, pp. 194-211
-
-
Swanson, S.1
Kelley, S.2
-
94
-
-
80053624884
-
Exploring the message characteristics of word-of-mouth: A study in a services context
-
Australia and New Zealand Marketing Academy Conference, Sydney, Australia, 1-3 December
-
Sweeney, J.C., Soutar, G.N. and Mazzarol, T. (2008), "Exploring the message characteristics of word-of-mouth: a study in a services context", Australia and New Zealand Marketing Academy Conference, Sydney, Australia, 1-3 December.
-
(2008)
-
-
Sweeney, J.C.1
Soutar, G.N.2
Mazzarol, T.3
-
95
-
-
0010598654
-
How much more are consumers willing to pay for a higher level of service?
-
Tse, A.C.B. (2001), "How much more are consumers willing to pay for a higher level of service?" in Journal of Services Marketing, Vol. 15, No. 1, pp. 11-17.
-
(2001)
Journal of Services Marketing
, vol.15
, Issue.1
, pp. 11-17
-
-
Tse, A.C.B.1
-
96
-
-
0004107016
-
-
Open University Press, Buckingham
-
Turner, J.C. (1991), Social Influence, Open University Press, Buckingham.
-
(1991)
Social Influence
-
-
Turner, J.C.1
-
97
-
-
80053651285
-
Narrating corporate reputation, international studies of management and organisation
-
Vendelo, M.T. (1998), "Narrating corporate reputation, international studies of management and organisation" in International Studies of Management and Organization, Vol. 23, No. 3, pp. 123-37.
-
(1998)
International Studies of Management and Organization
, vol.23
, Issue.3
, pp. 123-137
-
-
Vendelo, M.T.1
-
98
-
-
34248550162
-
To be or not to be? the influence of dissociative reference groups on consumer preferences
-
White, K. and Dahl, D. (2006), "To be or not to be? the influence of dissociative reference groups on consumer preferences" in Journal of Consumer Psychology, Vol. 16, No. 4, pp. 404-14.
-
(2006)
Journal of Consumer Psychology
, vol.16
, Issue.4
, pp. 404-414
-
-
White, K.1
Dahl, D.2
-
99
-
-
34247133140
-
Does image of country-of-origin matter to brand equity?
-
Yasin, N.M., Noor, M.N. and Mohamad, O. (2007), "Does image of country-of-origin matter to brand equity?" in Journal of Product and Brand Management, Vol. 16, No. 1, pp. 38-48.
-
(2007)
Journal of Product and Brand Management
, vol.16
, Issue.1
, pp. 38-48
-
-
Yasin, N.M.1
Noor, M.N.2
Mohamad, O.3
-
100
-
-
23044517705
-
An examination of selected marketing mix elements and brand equity
-
Yoo, B., Donthu, N. and Lee, S. (2000), "An examination of selected marketing mix elements and brand equity" in Journal of the Academy of Marketing Science, Vol. 28, No. 2, pp. 195-211.
-
(2000)
Journal of the Academy of Marketing Science
, vol.28
, Issue.2
, pp. 195-211
-
-
Yoo, B.1
Donthu, N.2
Lee, S.3
-
101
-
-
55549138732
-
Bayesian approach to assess consumers' brand selection process and identification of brand attributes in a service context
-
Yoon, H., Thompson, S. and Parsa, H. (2009), "Bayesian approach to assess consumers' brand selection process and identification of brand attributes in a service context" in International Journal of Hospitality Management, Vol. 28, No. 1, pp. 33-41.
-
(2009)
International Journal of Hospitality Management
, vol.28
, Issue.1
, pp. 33-41
-
-
Yoon, H.1
Thompson, S.2
Parsa, H.3
-
102
-
-
0002578897
-
How consumer evaluation processes differ between goods and services
-
Lovelock, C. (Ed.), Prentice Hall, Upper Saddle River, NJ
-
Zeithaml, V. (1991), "How consumer evaluation processes differ between goods and services" in Lovelock, C. (Ed.), Services Marketing, Prentice Hall, Upper Saddle River, NJ, pp. 39-47.
-
(1991)
Services Marketing
, pp. 39-47
-
-
Zeithaml, V.1
-
103
-
-
0003744505
-
-
Free Press, New York, NY
-
Zeithaml, V.A., Parasuraman, A. and Berry, L.L. (1990), Delivering Quality Service: Balancing Customer Perceptions and Expectations, Free Press, New York, NY.
-
(1990)
Delivering Quality Service: Balancing Customer Perceptions and Expectations
-
-
Zeithaml, V.A.1
Parasuraman, A.2
Berry, L.L.3
-
104
-
-
21244478626
-
The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market
-
Aydin, S. and Ozer, G. (2005), "The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market" in European Journal of Marketing, Vol. 39, Nos 7/8, pp. 910-25.
-
(2005)
European Journal of Marketing
, vol.39
, Issue.7-8
, pp. 910-925
-
-
Aydin, S.1
Ozer, G.2
-
105
-
-
0642282292
-
Decision support for global marketing strategies: The effects of country of origin on product evaluation; country of origin effects
-
Badri, M.A., Davis, D.L. and Davis, D.F. (1995), "Decision support for global marketing strategies: the effects of country of origin on product evaluation; country of origin effects" in Journal of Product and Brand Management, Vol. 4, No. 5, pp. 49-64.
-
(1995)
Journal of Product and Brand Management
, vol.4
, Issue.5
, pp. 49-64
-
-
Badri, M.A.1
Davis, D.L.2
Davis, D.F.3
-
106
-
-
84992974207
-
Dubai - a star in the east: A case study in strategic destination branding
-
Balakrishnan, M. (2008), "Dubai - a star in the east: a case study in strategic destination branding" in Journal of Place Management and Development, Vol. 1, No. 1, pp. 62-91.
-
(2008)
Journal of Place Management and Development
, vol.1
, Issue.1
, pp. 62-91
-
-
Balakrishnan, M.1
-
107
-
-
67650224203
-
Service quality and customer retention in mobile telephony
-
Blery, E., Batistatos, N., Papastratou, E., Perifanos, I., Georgia, R. and Maria, R. (2009), "Service quality and customer retention in mobile telephony" in Journal of Targeting, Measurement and Analysis for Marketing, Vol. 17, No. 1, pp. 27-37.
-
(2009)
Journal of Targeting, Measurement and Analysis for Marketing
, vol.17
, Issue.1
, pp. 27-37
-
-
Blery, E.1
Batistatos, N.2
Papastratou, E.3
Perifanos, I.4
Georgia, R.5
Maria, R.6
-
108
-
-
61849113713
-
From goods to service branding: An integrative perspective
-
Brodie, R. (2009), "From goods to service branding: an integrative perspective" in Marketing Theory, Vol. 9, No. 1, pp. 107-11.
-
(2009)
Marketing Theory
, vol.9
, Issue.1
, pp. 107-111
-
-
Brodie, R.1
-
109
-
-
0000459832
-
Rivalry through alliances: Competitive strategy in the global telecommunications market
-
Chan-Olmsteda, S. and Jamison, M. (2001), "Rivalry through alliances: competitive strategy in the global telecommunications market" in European Management Journal, Vol. 19, No. 3, pp. 317-31.
-
(2001)
European Management Journal
, vol.19
, Issue.3
, pp. 317-331
-
-
Chan-Olmsteda, S.1
Jamison, M.2
-
110
-
-
80053641384
-
The not-so-lonely rider in the non-dusty desert: 'Marlboro Country', the new middle class, and the geography of economic liberalism in Egypt, Saudi Arabia, and Turkey
-
paper presented at the 9th Mediterranean Research Meeting, Mediterranean Programme Series, available at:(accessed 15 March 2010)
-
Cooperman, H. and Shechter, R. (2002), "The not-so-lonely rider in the non-dusty desert: 'Marlboro Country', the new middle class, and the geography of economic liberalism in Egypt, Saudi Arabia, and Turkey", paper presented at the 9th Mediterranean Research Meeting, Mediterranean Programme Series, available at: http//hdl.handle.net/1814/8811 (accessed 15 March 2010).
-
(2002)
-
-
Cooperman, H.1
Shechter, R.2
-
111
-
-
19644387496
-
Factors affecting consumer choice of mobile phones: Two studies from Finland
-
Karjaluoto, H., Karvonen, J., Kesti, M., Koivumäki, T., Manninen, M., Pakola, J., Ristola, A. and Salo, J. (2005), "Factors affecting consumer choice of mobile phones: two studies from Finland" in Journal of Euro Marketing, Vol. 14, No. 3, pp. 59-82.
-
(2005)
Journal of Euro Marketing
, vol.14
, Issue.3
, pp. 59-82
-
-
Karjaluoto, H.1
Karvonen, J.2
Kesti, M.3
Koivumäki, T.4
Manninen, M.5
Pakola, J.6
Ristola, A.7
Salo, J.8
-
112
-
-
0004079982
-
-
Pearson/Prentice Hall, Upper Saddle River, NJ, 12th ed
-
Kotler, P. and Armstrong, G. (2008), Principles of Marketing, 12th ed., Pearson/Prentice Hall, Upper Saddle River, NJ.
-
(2008)
Principles of Marketing
-
-
Kotler, P.1
Armstrong, G.2
-
113
-
-
23444452233
-
Past progress and future directions in conceptualising customer perceived value
-
Lin, C.H., Sher, P. and Shih, H. (2005), "Past progress and future directions in conceptualising customer perceived value" in International Journal of Service Industry Management, Vol. 16, No. 4, pp. 18-36.
-
(2005)
International Journal of Service Industry Management
, vol.16
, Issue.4
, pp. 18-36
-
-
Lin, C.H.1
Sher, P.2
Shih, H.3
-
114
-
-
0003771111
-
-
Allyn & Bacon, Boston, MA
-
Murdick, R.G., Render, B. and Russell, R.S. (1990), Service Operations Management, Allyn & Bacon, Boston, MA.
-
(1990)
Service Operations Management
-
-
Murdick, R.G.1
Render, B.2
Russell, R.S.3
-
115
-
-
84986043614
-
Managing brand equity: A look at the impact of attributes
-
Myers, C.A. (2003), "Managing brand equity: a look at the impact of attributes" in Journal of Product and Brand Management, Vol. 12, No. 1, pp. 39-51.
-
(2003)
Journal of Product and Brand Management
, vol.12
, Issue.1
, pp. 39-51
-
-
Myers, C.A.1
-
116
-
-
0007203398
-
Brand recall and brand preference at sponsored golf and tennis tournaments
-
Nicholls, J., Roslow, S. and Dublish, S. (1999), "Brand recall and brand preference at sponsored golf and tennis tournaments" in European Journal of Marketing, Vol. 33, Nos 3/4, pp. 365-86.
-
(1999)
European Journal of Marketing
, vol.33
, Issue.3-4
, pp. 365-386
-
-
Nicholls, J.1
Roslow, S.2
Dublish, S.3
-
117
-
-
0002756579
-
Beyond qualitative versus quantitative methods
-
Cook, T.D., Reichardt, C.S. (Eds.), Sage, Beverly Hills, CA
-
Reichardt, C.S. and Cook, T.D. (1979), "Beyond qualitative versus quantitative methods" in Cook, T.D. and Reichardt, C.S. (Eds.), Qualitative and Quantitative Methods in Evaluation Research, Sage, Beverly Hills, CA, pp. 7-32.
-
(1979)
Qualitative and Quantitative Methods in Evaluation Research
, pp. 7-32
-
-
Reichardt, C.S.1
Cook, T.D.2
-
118
-
-
0012965241
-
Do consumers know what they want?
-
Riquelme, H. (2001), "Do consumers know what they want?" in Journal of Consumer Marketing, Vol. 18, No. 5, p. 437.
-
(2001)
Journal of Consumer Marketing
, vol.18
, Issue.5
, pp. 437
-
-
Riquelme, H.1
-
119
-
-
78751668826
-
A critical marketing appraisal of the global telecommunications industry
-
MSc thesis, Cranfield University, Cranfield
-
Singh, S. (2006), "A critical marketing appraisal of the global telecommunications industry", MSc thesis, Cranfield University, Cranfield.
-
(2006)
-
-
Singh, S.1
-
120
-
-
0001561946
-
Self-concept in consumer behaviour: A critical review
-
Sirgy, J. (1982), "Self-concept in consumer behaviour: a critical review" in Journal of Consumer Research, Vol. 9, No. 3, pp. 287-300.
-
(1982)
Journal of Consumer Research
, vol.9
, Issue.3
, pp. 287-300
-
-
Sirgy, J.1
-
121
-
-
17244375174
-
Expectations, performance, evaluation, and consumers' perceptions of quality
-
Teas, K.R. (1993), "Expectations, performance, evaluation, and consumers' perceptions of quality" in Journal of Marketing, Vol. 57, No. 4, pp. 18-34.
-
(1993)
Journal of Marketing
, vol.57
, Issue.4
, pp. 18-34
-
-
Teas, K.R.1
-
122
-
-
0040958893
-
Demystifying brand equity: Marketing research
-
Teas, R. and Grapentine, T.H. (1996), "Demystifying brand equity: marketing research" in A Magazine of Management and Applications, Vol. 8, No. 2, pp. 25-9.
-
(1996)
A Magazine of Management and Applications
, vol.8
, Issue.2
, pp. 25-29
-
-
Teas, R.1
Grapentine, T.H.2
-
123
-
-
85040591774
-
Mobile phone use as part of young people's consumption styles
-
Wilska, T. (2003), "Mobile phone use as part of young people's consumption styles" in Journal of Consumer Policy, Vol. 26, No. 4, pp. 441-63.
-
(2003)
Journal of Consumer Policy
, vol.26
, Issue.4
, pp. 441-463
-
-
Wilska, T.1
|