Customer satisfaction with commercial airlines: The role of perceived safety and purpose of travel

Journal of Marketing Theory and Practice

Volumn 19, Issue 4, 2011, Pages 459-472

  Ringle, Christian M ^a   Sarstedt, Marko ^b,c   Zimmermann, Lorenz ^b  

^a HAMBURG UNIVERSITY OF TECHNOLOGY   (Germany)

^b UNIVERSITY OF MUNICH   (Germany)

^c UNIVERSITY OF NEWCASTLE   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 80053587403     PISSN: 10696679     EISSN: None     Source Type: Journal    
DOI: 10.2753/MTP1069-6679190407     Document Type: Article

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