Drivers of service satisfaction: Linking customer satisfaction to the service concept and customer characteristics

Journal of Service Research

Volumn 10, Issue 4, 2008, Pages 365-381

  Anderson, Shannon ^a,b   Pearo, Lisa Klein ^c,d   Widener, Sally K ^a  

^a RICE UNIVERSITY   (United States)

^b UNIVERSITY OF MELBOURNE   (Australia)

^c Department of Obstetrics Gynecology

^d 545c Statler Hall   (United States)

Author keywords

Core attributes; Customer satisfaction; Individual differences; Service dominant logic

Indexed keywords

EID: 41549151647     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670508314575     Document Type: Article

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