Influences of customer differences of loyalty, perceived risk and category experience on customer satisfaction ratings

International Journal of Market Research

Volumn 48, Issue 5, 2006, Pages 601-622

  Johnson, Mark S ^a   Garbarino, Ellen ^b   Sivadas, Eugene ^c  

^a MONTCLAIR STATE UNIVERSITY   (United States)

^b CASE WESTERN RESERVE UNIVERSITY   (United States)

^c UNIVERSITY OF WASHINGTON   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33749354102     PISSN: 14707853     EISSN: None     Source Type: Journal    
DOI: 10.1177/147078530604800508     Document Type: Article

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