Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores

Journal of Air Transport Management

Volumn 13, Issue 4, 2007, Pages 229-237

  Pakdil, Fatma ^a   Aydin, Özlem ^a  

^a BASKENT UNIVERSITY   (Turkey)

Author keywords

Airline service quality; Gap analysis; SERVQUAL; Weighted scores

Indexed keywords

AIR TRANSPORTATION; AIRLINE INDUSTRY; AIRPORT; FACTOR ANALYSIS; PERCEPTION; TRAVEL BEHAVIOR;

EURASIA; TURKEY;

EID: 34249806995     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2007.04.001     Document Type: Article

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