Foundations of the American Customer Satisfaction Index

Total Quality Management

Volumn 11, Issue 7, 2000, Pages 869-882

  Anderson, Eugene W ^a,b   Fornell, Claes ^a  

^a UNIVERSITY OF MICHIGAN   (United States)

^b UNIVERSITY OF MICHIGAN   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0041942972     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120050135425     Document Type: Article

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