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Volumn 6, Issue 2, 2000, Pages 87-94

Judging a book by it's cover: The relationship between service and safety quality in US national and regional airlines

Author keywords

[No Author keywords available]

Indexed keywords

AIR TRANSPORTATION; HEALTH AND SAFETY; SERVICE PROVISION;

EID: 0034037667     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0969-6997(99)00025-3     Document Type: Article
Times cited : (28)

References (38)
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  • 3
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  • 16
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    • Kennet D.M. Did devegulation affect aircraft engine maintenance: an empirical policy analysis. The Rand Journal of Economics. 24:1993;542-558.
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    • Kennet, D.M.1
  • 17
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    • Analysing employee attitudes towards ISO certification
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    • Koo, H.1    Koo, L.C.2    Tao, F.F.C.3
  • 18
    • 0342632639 scopus 로고
    • New directions in air safety
    • In: Lee, R. (Ed.), Canberra, Australia. (Reprinted from Transport Safety at What Cost?), Brisbane, Australia
    • Lee, R., 1996. New directions in air safety. In: Lee, R. (Ed.), The Bureau of Air Safety Investigation. Canberra, Australia. (Reprinted from Transport Safety at What Cost?), 1993, Brisbane, Australia.
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    • Lee, R.1
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    • Service quality in the US airline industry: Variation in performance within and between firms
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    • Rhoades, D.L.1    Waguespack, B.2
  • 27
    • 84993012693 scopus 로고    scopus 로고
    • Service quality in the US airline industry: Progress and problems
    • Rhoades D.L., Waguespack B., Treudt E. Service quality in the US airline industry. progress and problems Managing Service Quality. 8:1998;306-311.
    • (1998) Managing Service Quality , vol.8 , pp. 306-311
    • Rhoades, D.L.1    Waguespack, B.2    Treudt, E.3
  • 28
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  • 29
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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.