Airline customer satisfaction and loyalty: Impact of in-flight service quality

Service Business

Volumn 3, Issue 3, 2009, Pages 293-307

  An, Myungsook ^a   Noh, Yonghwi ^a  

^a UNIVERSITY OF NEBRASKA LINCOLN   (United States)

Author keywords

Airline companies; Customer loyalty; Customer satisfaction; In flight service; Service quality

Indexed keywords

EID: 77951978204     PISSN: 18628516     EISSN: 18628508     Source Type: Journal    
DOI: 10.1007/s11628-009-0068-4     Document Type: Article

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