Airport security screening and changing passenger satisfaction: An exploratory assessment

Journal of Air Transport Management

Volumn 12, Issue 5, 2006, Pages 213-219

  Gkritza, Konstantina ^a   Niemeier, Debbie ^b   Mannering, Fred ^a  

^a PURDUE UNIVERSITY   (United States)

^b Davis   (United States)

Author keywords

Airline passenger satisfaction; Airport security

Indexed keywords

AIR TRANSPORTATION; AIRLINE INDUSTRY; AIRPORT; TRANSPORTATION SAFETY;

NORTH AMERICA; UNITED STATES;

EID: 33747342697     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2006.03.001     Document Type: Article

References (15)

1. Aksoy A., Atilgan E., and Akinci S. Airline services by domestic and foreign firms: differences from the customers' viewpoint. Journal of Air Transport Management 9 (2003) 343-351
2. Aviation and Transportation Security Act, 2001. Public Law 107-71, 107th Congress, 49 USC 40101, 597.
3. Babu V., Batta R., and Lin L. Passenger grouping under constant threat probability in an airport security system. European Journal of Operational Research 168 (2006) 633-644
4. Biometric Technology Today. Transportation Security Administration's registered traveler takes off. Biometric Technology Today 12 (2004) 3
5. Bowen B., and Headley D. Air Travel Consumer Report: The Airline Quality Rating 2000 (2000), US Department of Transportation, Washington DC
6. Coughlin C., Jeffrey C., Cohen P., and Khan S. Aviation security and terrorism: a review of the economic issues. Federal Reserve Bank of St. Louis Review 84 5 (2002) 9-24
7. Dean L., and Kelly N. Registered Traveler Pilot, Privacy Impact Assessment (2005), Transportation Security Administration, Washington DC
8. Gilbert D., and Wong R. Passenger expectations and airlines services: a Hong Kong based study. Tourism Management 24 (2003) 519-532
9. Jacobson S., Bowman J., and Kobza J. Modeling and analyzing the performance of aviation security systems using baggage value performance measures. IMA Journal of Management Mathematics 12 (2001) 3-22
10. McFadden D. Econometric Models of probabilistic choice. In: Manski, and McFadden D. (Eds). A Structural Analysis of Discrete Data with Econometric Applications (1981), The MIT Press, Cambridge, MA
11. Sultan F., and Simpson M. International service variants: airline passenger expectations and perceptions of service quality. Journal of Services Marketing 14 (2000) 188-216
12. US General Accounting Office. Airport Passenger Screening: Preliminary Observations on Progress Made and Challenges Remaining (2003), US General Accounting Office, Washington DC
13. US Government Accountability Office, 2005. Aviation security: secure flight development and testing under way, but risks should be managed as system is further developed. US Government Accountability Office, GAO-05-356, Washington DC.
14. Virta J., Jacobson S., and Kobza J. Outgoing selectee rates at hub airports. Reliability Engineering and System Safety 76 (2002) 155-165
15. Washington S., Karlaftis M., and Mannering F. Statistical and Econometric Methods for Transportation Data Analysis (2003), Chapman & Hall/CRC, Boca Raton, FL