E-service quality: An internal, multichannel and pure service perspective

Service Industries Journal

Volumn 29, Issue 12, 2009, Pages 1707-1721

  Barrutia, José M ^a   Charterina, Jon ^a   Gilsanz, Ainhize ^a  

^a UNIVERSITY OF THE BASQUE COUNTRY UPV EHU   (Spain)

Author keywords

E service quality; Internal perspective; Multichannel; Pure services

Indexed keywords

BANKING; CONCEPTUAL FRAMEWORK; CORPORATE STRATEGY; INTERNET; MARKETING; NUMERICAL MODEL; SERVICE SECTOR;

EURASIA; EUROPE; SOUTHERN EUROPE; SPAIN;

EID: 70449085118     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060902793508     Document Type: Article

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