메뉴 건너뛰기




Volumn 30, Issue 4, 2002, Pages 286-295

Marketing to and serving customers through the internet: An overview and research agenda

Author keywords

[No Author keywords available]

Indexed keywords


EID: 0036400384     PISSN: 00920703     EISSN: None     Source Type: Journal    
DOI: 10.1177/009207002236906     Document Type: Review
Times cited : (210)

References (22)
  • 3
    • 0036400813 scopus 로고    scopus 로고
    • Technology and the customer interface: What consumers want in the physical and virtual store
    • Burke, Raymond R. 2002. 'Technology and the Customer Interface: What Consumers Want in the Physical and Virtual Store." Journal of the Academy of Marketing Science 30 (4): 411-432.
    • (2002) Journal of the Academy of Marketing Science , vol.30 , Issue.4 , pp. 411-432
    • Burke, R.R.1
  • 4
    • 0036398918 scopus 로고    scopus 로고
    • Online reverse auctions: Issues, themes, and prospects for the future
    • Jap, Sandy D. 2002. "Online Reverse Auctions: Issues, Themes, and Prospects for the Future." Journal of the Academy of Marketing Science 30 (4): 506-525.
    • (2002) Journal of the Academy of Marketing Science , vol.30 , Issue.4 , pp. 506-525
    • Jap, S.D.1
  • 5
    • 0036400633 scopus 로고    scopus 로고
    • The E-markeling mix: A contribution of the E-tailing wars
    • Kalyanam, Kirthi and Shelby McIntyre. 2002. "The E-Markeling Mix: A Contribution of the E-Tailing Wars." Journal of the Academy of Marketing Science 30 (4): 487-499.
    • (2002) Journal of the Academy of Marketing Science , vol.30 , Issue.4 , pp. 487-499
    • Kalyanam, K.1    McIntyre, S.2
  • 9
    • 0036400385 scopus 로고    scopus 로고
    • Can price dispersion in online markets be explained by differences in E-tailer service quality?
    • Pan, Xing, Brian T. Ratchford, and Venkatesh Shankar. 2002. "Can Price Dispersion in Online Markets Be Explained by Differences in E-Tailer Service Quality?" Journal of the Academy of Marketing Science 30 (4): 433-445.
    • (2002) Journal of the Academy of Marketing Science , vol.30 , Issue.4 , pp. 433-445
    • Pan, X.1    Ratchford, B.T.2    Shankar, V.3
  • 10
    • 23044520351 scopus 로고    scopus 로고
    • Serving customers and consumers effectively in the twenty-first century: Emerging issues and solutions
    • Parasuraman, A. and DhruvGrewal. 2000. "Serving Customers and Consumers Effectively in the Twenty-First Century: Emerging Issues and Solutions." Journal of the Academy of Marketing Science 28 (Winter): 9-16.
    • (2000) Journal of the Academy of Marketing Science , vol.28 , Issue.WINTER , pp. 9-16
    • Parasuraman, A.1    Grewal, D.2
  • 11
    • 0036067246 scopus 로고    scopus 로고
    • The internet and the birth of real consumer power
    • Pitt, Leyland F., Pierre R. Berthon, Richard T. Watson, and George M. Zinkhan. 2002. "The Internet and the Birth of Real Consumer Power." Business Horizons 45 (July-August): 7-14.
    • (2002) Business Horizons , vol.45 , Issue.JULY-AUGUST , pp. 7-14
    • Pitt, L.F.1    Berthon, P.R.2    Watson, R.T.3    Zinkhan, G.M.4
  • 12
    • 0036399370 scopus 로고    scopus 로고
    • What attracts customers to online stores, and what keeps them coming back?
    • Reibstein, David J. 2002. "What Attracts Customers to Online Stores, and What Keeps Them Coming Back?" Journal of the Academy of Marketing Science 30 (4): 465-473.
    • (2002) Journal of the Academy of Marketing Science , vol.30 , Issue.4 , pp. 465-473
    • Reibstein, D.J.1
  • 14
    • 0036402327 scopus 로고    scopus 로고
    • Managing and measuring relational equity in the network economy
    • Sawhney, Mohanbir, and Jeff Zabin. 2002. "Managing and Measuring Relational Equity in the Network Economy." Journal of the Academy of Marketing Science 30 (4): 313-332.
    • (2002) Journal of the Academy of Marketing Science , vol.30 , Issue.4 , pp. 313-332
    • Sawhney, M.1    Zabin, J.2
  • 15
    • 0036399354 scopus 로고    scopus 로고
    • The impact of shopbots on electronic markets
    • Smith, Michael D. 2002. "The Impact of Shopbots on Electronic Markets." Journal of the Academy of Marketing Science 30 (4): 446-454.
    • (2002) Journal of the Academy of Marketing Science , vol.30 , Issue.4 , pp. 446-454
    • Smith, M.D.1
  • 16
    • 0036398862 scopus 로고    scopus 로고
    • From consumer response to active consumer: Measuring the effectiveness of interactive media
    • Stewart, David W. and Paul A. Pavlou. 2002. "From Consumer Response to Active Consumer: Measuring the Effectiveness of Interactive Media." Journal of the Academy of Marketing Science 30 (4): 376-396.
    • (2002) Journal of the Academy of Marketing Science , vol.30 , Issue.4 , pp. 376-396
    • Stewart, D.W.1    Pavlou, P.A.2
  • 17
  • 20
    • 0036399221 scopus 로고    scopus 로고
    • Service quality delivery through web sites: A critical review of extant knowledge
    • Zeithaml, Valarie A., A. Parasuraman, and Arvind Malhotra. 2002. "Service Quality Delivery Through Web Sites: A Critical Review of Extant Knowledge." Journal of the Academy of Marketing Science 30 (4): 362-375.
    • (2002) Journal of the Academy of Marketing Science , vol.30 , Issue.4 , pp. 362-375
    • Zeithaml, V.A.1    Parasuraman, A.2    Malhotra, A.3
  • 21
    • 84986116672 scopus 로고    scopus 로고
    • Promoting services via the internet: New opportunities and challenges
    • Forthcoming
    • Zinkhan, George M. Forthcoming. "Promoting Services via the Internet: New Opportunities and Challenges." Journal of Services Marketing.
    • Journal of Services Marketing
    • Zinkhan, G.M.1
  • 22
    • 20444492475 scopus 로고    scopus 로고
    • Information sources and government research: Ethical conflicts and solutions
    • Forthcoming
    • _, Denise DeLorme, and Richard T. Watson. Forthcoming. "Information Sources and Government Research: Ethical Conflicts and Solutions." Cambridge Review of International Affairs.
    • Cambridge Review of International Affairs
    • DeLorme, D.1    Watson, R.T.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.