A service quality framework for web-based information systems

TQM Magazine

Volumn 15, Issue 3, 2003, Pages 164-172

  Tan, K C ^a   Xie, M ^a   Li, Y N ^a  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

Information systems; Interaction; Internet; Service quality; User satisfaction

Indexed keywords

COMPETITION; CUSTOMER SATISFACTION; ELECTRONIC COMMERCE; HYPERMEDIA SYSTEMS; INTERACTIVE COMPUTER SYSTEMS; MARKETING; ONLINE SYSTEMS; USER INTERFACES; WEB BROWSERS; WORLD WIDE WEB;

INTERACTION; SERVICE QUALITY; WEB-BASED INFORMATION SYSTEMS;

QUALITY OF SERVICE;

EID: 0037764948     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780310469262     Document Type: Article

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