Measuring physical distribution service quality

Journal of the Academy of Marketing Science

Volumn 25, Issue 1, 1997, Pages 31-44

  Bienstock, Carol C ^a   Mentzer, John T ^b   Bird, Monroe Murphy ^c  

^a VALDOSTA STATE UNIVERSITY   (United States)

^b UNIVERSITY OF TENNESSEE   (United States)

^c VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0031542866     PISSN: 00920703     EISSN: None     Source Type: Journal    
DOI: 10.1007/BF02894507     Document Type: Article

References (5)

1. Babakus, Emin and Gregory W. Boller. 1992. "An Empirical Assessment of the SERVQUAL Scale." Journal of Business Research 24: 253-268.
2. _ and Molly Inhofe. 1993. "Measuring Perceived Quality as a Multi-Attribute Attitude." In Developments in Marketing Science Vol. 17. Eds. Elizabeth J. Wilson and William C. Black. Coral Gables, FL: Academy of Marketing Science, 376-380.
3. _ and W. Glynn Mangold. 1992. "Adapting the SERVQUAL Scale to Health Care Services: An Empirical Examination." Health Service Research 25 (6): 767-780.
4. _, Dennis L. Pedriek, and Molly Inhofe. 1993. "Empirical Examination of a Direct Measure of Perceived Service Quality Using 'SERVQUAL' Items." in Enhancing Knowledge Development in Marketing, Vol. 4. Eds. David W. Cravens and Peter R. Dickson. Chicago: American Marketing Association.
5. Bentler, P. M. 1990. "Comparative Fit Indexes in Structural Models." Psychological Bulletin 107 (2): 238-246.