E-Service and the consumer

International Journal of Electronic Commerce

Volumn 5, Issue 3, 2001, Pages 85-101

  Rust, Roland T ^a,b   Lemon, Katherine N ^c  

^a VANDERBILT UNIVERSITY   (United States)

^b UNIVERSITY OF NORTH CAROLINA   (United States)

^c NONE

Author keywords

E service; Personalization; Self service

Indexed keywords

EID: 0006476942     PISSN: 10864415     EISSN: None     Source Type: Journal    
DOI: 10.1080/10864415.2001.11044216     Document Type: Article

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