Exploring the determinants of retail service quality on the Internet

Journal of Services Marketing

Volumn 18, Issue 1, 2004, Pages 78-90

  Long, Mary ^a   McMellon, Charles ^b  

^a PACE UNIVERSITY   (United States)

^b HOFSTRA UNIVERSITY   (United States)

Author keywords

Consumer behaviour; Customer services; Internet; Marketing; Retailing; SERVQUAL

Indexed keywords

EID: 84993054575     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040410520726     Document Type: Article

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